Ethiopian Worldwide Contacts
Please select a country below to view contact information for your nearest local Ethiopian office
CONTACT OF ANGOLA
| City | Luanda | ||
| Country | Angola | ||
| Address | Largo 4 De Fevereiro Hotel Presidente Meridian | ||
| E-mail: |
City Ticket office;- ladetcto@ethiopianairlines.com | ||
| Phone: | Reservation:+244 933 028 755 Sales Team: +244 934 956 388 | ||
| Fax: | NIL | ||
| Working hours: |
|
| AIR PORT | 4 de Fvereiro Airport | ||
| Address: | Luanda Angola | ||
| Phone: | (244)914526675) ,24492410192, +244 927 760 238 | ||
| E-mail: |
|
RESERVATIONS & TICKETING OFFICE | |
| Country: | ARGENTINA |
| Name of Aviareps Office: | AVIAREPS ARGENTINA |
| Country Manager: | Alex Obaditch |
| Sales Manager: | Marianela Garcia |
| Reservations & Ticketing: | Vanesa Solis |
| Operating Hours: | 9AM - 6PM |
| Address: | Carlos Pellegrini 1135, Piso 10 |
| Telefax: | 54 11 4326-0362 / 0364 |
AIRPORT OFFICE (Airport Operational issues only) | |
| Address: | Ezeiza International Airport, Corporate Building AA2000, SUITE 103, CP B1802EZE, Buenos Aires, Argentina (Temporary) |
| Airport Manager: | Edward Bruce Mc Laren |
| Phone: | + 54 9 11 3421-3528 |
| Fax: | N/A |
| Email: | EZEAPT@ethiopianairlines.com EZEATO@ethiopianairlines.com |
| Working Hours: | Monday to Friday from 17:00hs to 22:00hs. |
| Baggage Service Email: | EZELL@ethiopianairlines.com |
| Baggage Service Phone: | +549 11 5426 7777 |
| Baggage Service Working Hours: | Monday to Sunday from 17:00hs to 21:00hs |
| Check In Counters: | Located at ground floor of new departure terminal. Corridor “B”, counters 116 to 122. Ezeiza International Airport. Service hours from 18:00hs to 20:30hs. |
| Emails/Contacts | Passengers- buecto@ethiopianairlines.com Whatsapp 54 9 11 4960 0960 (Monday to Friday 09am-06pm except holidays) Travel agencies- atencion@ethiopianairlines.com Whatsapp 54 9 11 5146 6683 (Monday to Friday 09am-06pm except holidays) Groups: gruposar@ethiopianairlines.com |
CARGO OFFICE (Cargo operations only) | |
| Address: | Ezeiza International Airport, Corporate Building AA2000, SUITE 108, CP B1802EZE, Buenos Aires, Argentina |
| Phone: | +54 11 5480-0157 |
| Fax: | +54 11 4897 4042 |
| EZECARGO@ETHIOPIANAIRLINES.COM | |
| Working Hours: | Monday To Friday From 09:30hs To 16:30hs (Except National Holidays) |
GSA- World Aviation Systems
| Tel | 1300 600 001 |
| Address | L17, Suite 1709, 264 George Street, Sydney 2000 NSW |
| ethiopian.sydney@worldaviation.com.au |
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
24 hours all year round
| Company: |
| |
|---|---|---|
| Mailing Address: | Theobaldgasse 19/3, 1060 Vienna, Austria | |
| Phone: | + 431585363013 + 43720229149 + 43585363030 | |
| Fax: | +43 (01) 585 36 30-88 | |
| Email: | reservationsET.austria@aviareps.com | |
| Working hours: | Mon - Fri, 09:00 - 17:00 hrs (no lunch break) Closed on Sat and Sun |
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free: 97316199205
24 hours all year round
| City: | Manama |
|---|---|
| Address: | Zamil Tower 2, Ground floor, Manama Gate , Al Khalifa Avenue, Manama. Kingdom of Bahrain. |
| Mailing address: | Ethiopian Airlines P.O. Box 1044, Kingdom of Bahrain |
| E-mail: | Bahgsa2@ethiopianairlines.com |
| Phone: | (973) 17208504 |
| Fax: | (973) 17210175 |
| Working hours: | Sun - Thu 08:30 - 13:00 & 14.00 - 17:30 Sat – 09:00 – 13.00 |
| Company: | Bahrain International Travel |
|---|---|
| City: | Bahrain |
| Address: | Zamil Tower 2, Ground floor,Manama Gate , Al Khalifa Avenue, Manama. Kingdom of Bahrain |
| Mailing Address: | P.O. Box 1044 |
| Phone: | (973) 17 223315 |
| Fax: | (973) 17210175 |
| E-mail: | leisure@Bahraintravel.com.bh |
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll-free: 078 25 92 42
24 hours all year round
| City Ticket Office | |
| City: | Brussels |
| Address: | J.E.Mommaertslaan 18B – 1831 Diegem |
| E-mail: | Et.be@kales.com |
| Phone: | +32(0)2/716 00 60 Reservation:+32(0)2/716 00 60 Sales:+32(0)2/716 00 73 |
| Fax: | |
| Working hours: | Mon-Fri 09.00-17.15 / for public 10.00-16.00 |
| Airport Office | ||
| City: | Brussels | |
| Address: | Brussels Airport, Leopoldlaan, 1930 Zaventem | |
| E-mail: | brutktdsk@ethiopianairlines.com | |
| Phone: | +32 27160060/+32 498629261 | |
| Working hours: |
| |
Call Centre Toll Free Number: +229 62 50 09 79 (24 Hours)
City Ticket Office
General Sales Agent : Afri Wings Express Voyages
| City: : | Cotonou |
|---|---|
| Address: | C/7007 G 28 COCOTIERS COTONOU BENIN Airport Road Avenue In front of Ministry of Industry and Trade |
| Phone : | +229 6633 8585 /+229 6702 2183 |
| Fax : | +22921 31 05 70 |
| Email: |
COOGSA@ethiopianairlines.com and COOCTO@ethiopianairlines.com jaiw@ethiopianairlines.com - GSA Manager MelatD@ethiopianairlines.com Area Manager |
| Working hours: | Monday-Friday : 08:00-17:30 ; Saturday: 09:00-13:30; |
| Airport : | International Airport Cardinal Bernadin Gantin of Benin |
|---|---|
| Address: | Avenue Jean Paul II ,Cotonou, Benin |
| Mailing Address: | Ethiopian Airlines, Cotonou Benin, P.O. Box 1051 |
| E-mail: | cooapt@Ethiopianairlines.com |
| Phone: | 229 95 62 81 88 |
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free:002698003002524
24 hours all year round
Dear Customer, please contact your bank to authorize ticket issuance and ensure a smooth transaction. Thank you
| City: | Gaborone |
|---|---|
| Adress: | Ethiopian Airline Gaborone Plot 54354 section 9, Unit 1 CBD Central square Telephone Number +2673111631 P.O. Box 60666, Gaborne, Botswana |
| Ticket office address | |
| Ticket Office GBE | GBECTO@ethiopianairlines.com |
| Sales Manager GBE | GBESM@ethiopianairlines.com |
| Area Manager | EskedarT@ethiopianairlines.com |
| Reservation Office GBE | GBERES@ethiopianairlines.com |
| City | Guarulhos |
| Address | Guarulhos International Airport |
| Phone: | +55 11 2445 4157+ 55 11 7740 8156 |
| E-Mail: | Grupaxservices@Ethiopianairlines.Com fabiolaP@ethiopianairlines.com |
| Cargo Office | |
| name: | Hae – Heavyweight |
| Address: | Av. Dr. Cardoso De Melo, 1460 Sl 63 6º Andar Vila Olímpia - São Paulo-Sp |
| Phone: | +55 (11) 3881 8735 +55 (11) 7777 6107 |
| E-Mail: | Alyne.Fukuda@Haegroup.Com |
| General Sales Agent | |
| Country | BRASIL |
| Country Manager | Denis Ribeiro |
| Marketing and PR Coordinator | Tomas Penna |
| Reservations & Ticketing | Gilka Thayse Santos |
| Operating Hours | 09:00 - 18:00 (accessible to the public) |
| Address | Rua Dr. Rafael de Barros, 210. – 4th Floor PARAÍSO, São Paulo/SP CEP: 04003-041 |
| Phone | 55 11 4063 5199 |
| Emails/Contacts | Passengers- saocto@ethiopianairlines.com Travel agencies- atendimento@ethiopianairlines.com |
| Company: | TAL Aviation Bulgaria Ltd. |
|---|---|
| Address: | 36, Patriarh Evtimii bvd, Sofia 1000, Bulgaria |
| Phone: | +359 2 981 99 10 |
| Fax | +359 2 981 99 12 |
| sales@talaviation.bg | |
| Working hours |
Mon-Fri: 09:00-17:00 |
| Contact person: | Georgi Kabaivanov, Country Manager Bulgaria |
| City: | Ouagadougou |
|---|---|
| Address: | Av. Kwame N'krumah en face de l'Hôtel Palm Beach |
| Mailing address: | 01 BP 4883 Ouagadougou 01 - Immb. Bati, Burkina Faso |
| E-mail: | OuaApt@Ethiopianairlines.com |
| Phone: | 0022625301024/25, 0022625310550 |
| Fax: | 0022625301886 |
| Working hours: | Mon - Fri 08:00 -12:30 (Morning), 15:00 to 18:00 (Afternoon), Sat 08:00Am - 12:30Pm |
| City: | Ouagadougou |
|---|---|
| Company: | Euro World Sarl |
| Mailing address: | Euro World (Burkina Faso) 01 BP 4883 Ouagadougou Kwame N'nkrumah Ouagadougou-Burkina Faso |
| Phone: | 226 5030 1652/1685 |
| Fax: | 226 5030 1886 |
| E-mail: | OUARES@ethiopianairlines.com |
| Working hours: | Mon - Sat 08:00 -19:30 Sun 09:30 -13:30 |
| City: | Bujumbura |
|---|---|
| Address: | Avenue de la Victoire NBR 09, Bujumbura |
| Mailing address: | B.P. 573 |
| E-mail: | bjmres@ethiopianairlines.com bjmcto@ethiopianairlines.com |
| Phone: | (257) 22226038, (257) 22226820 |
| Working hours: | Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 08:00 - 12:00 |
| Airport: | Bujumbura |
|---|---|
| Address: | Bujumbura International Airport |
| Phone: | 257-22229842 |
| allbjmetairportstaff@ethiopianairlines.com |
| City: | Bujumbura |
|---|---|
| Address: | Avenue de la Victoire NBR 09, Bujumbura |
| Mailing address: | B.P. 573 |
| E-mail: | bjmres@ethiopianairlines.com bjmcto@ethiopianairlines.com |
| Phone: | (257) 22226038, (257) 22226820 |
| Working hours: | Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 08:00 - 12:00 |
| Airport: | Bujumbura |
|---|---|
| Address: | Bujumbura International Airport |
| Phone: | 257-22229842 |
| allbjmetairportstaff@ethiopianairlines.com |
| Airport: | Douala International Airport |
|---|---|
| Phone: | +237 33433730/+237677117729 |
AllDLAETAirportStaff@ethiopianairlines.com |
| City ticket office: | Yaoundé |
|---|---|
| Address: | Y building RUE 1755 Nouvelle Route Bastos |
| Email: | ALLNSIETAirportStaff@ethiopianairlines.com |
| Phone: | +237 222209268 or +237 222209304 Cell +237678780452 |
| Working hours: | MON to FRI from 08:30 – 17:00 SAT 08:30-12:00 |
| Airport office: | Yaoundé – Nsimalen International airport office |
| Ethiopian Airlines P.O BOX | 3563 Yaoundé |
| Email: | ALLNSIETAirportStaff@ethiopianairlines.com |
| Address: | Suite 1912 - 365 Bloor Street East, M4W 3L4, Toronto, Ontario, Canada |
|---|---|
| Phone: | Reservation Office: +1416 962 0005 EXT : 202/203 Toll free number: 1 800 445 2733 |
| Fax: | +1 416 962 0095 |
| Email: | yyzres@ethiopianairlines.com TingertA@ethiopianairlines.com |
| Facebook : | https://www.facebook.com/EthiopianAirlinesCanada/ |
| Twitter : | https://twitter.com/FlyEthiopianCAN |
| Instagram : | https://www.instagram.com/ethiopianairlinescanada/ |
| Working hours: | Mon - Fri: 09:00AM to 05:00PM |
| Address: | T1 Level 2, Room No. EB 2035/36, Lester B Pearson International Airport, Toronto, Canada |
|---|---|
| Phone: | +1 905 405 0040/+1 416-996-3384/+1 416-996-5780 Toll-free no: 1 800 445 2733 |
| Fax: | +1905 405 0005 |
| Email: | yyzapt@ethiopianairlines.com |
| Working hours: | MON/WED...........09:00 A.M TO 05:00 P.M TUE/THU/FRI/SAT/SUN.....07:00 A.M. TO 3:00 P.M |
| Company | Airline Services International Inc. |
|---|---|
| Address: | 5160 Explorer Drive Unit #4 Mississauga ON L4W 4T7 |
| Phone: | 905.629.4522 |
| Fax | 905.629.4651 |
| Email: | ops@airlineservices.com |
| Company: | Blueberry Voyage Tourisme et Services |
|---|---|
| City: | Bangui |
| Mailing Address: | AV B.BOGANDA A COTE GRAND CAFE BANGUI |
| Phone: | 00236 7510 6199/ 00236 7256 4287/00236 7220 3030 |
| E-mail: | sales.bgf1@blueberry-travel.com & sales.bgf@blueberry-travel.com |
| City Office | ||
|---|---|---|
| City: | N' Djamena | |
| Country: | Chad (Republic of) | |
| Address: |
|
|
| E-mail: | Reservation: ndjres@ethiopianairlines.com Area Manager: Gizachewm@ethiopianairlines.com |
|
| Phone: |
Reservation: 23566254531 Mrs Felicite Reservation:23566207271 Mr Abdine Reservation: 23566240161 Mr Abbo Area Manage: 23566896226 Mr Gizachew Melese |
|
| Working hours: | Monday-Thursday 08 am - 03:30 pm,Friday - Saturday 08 am -12:30 pm |
| Airport Office | |
|---|---|
| Airport: | Hassan Djamous International Airport,N'djamena. |
| Phone: | +235 66 99 0303 Mr Ahmat |
| Email: | ndjaptagents@ethiopianairlines.com Ahmat Mahamat Customer Service Agent Airport: AhmatM@ethiopianairlines.com |
| Working hours: | Every day (08H00-16H00) |
Contact for China
24/7 China Call Center
Tel: +86 4008 071 787 (Mandarin, Cantonese, English)
+86 4006 071 787 (Mandarin, Cantonese, English)
Email: Callcenter@ethiopianairlines.com.cn
WeChat: feimallchina
Beijing Office
Tel: +86 010-65050315
Email: etbjscto@ethiopianairlines.com.cn
Address: Room 704, SK Tower, A6 Jianguomenwai Avenue, Chaoyang District, Beijing 100022, China
Beijing Airport Office
Tel: +86 15011555744
Email: etbjsapt@ethiopianairlines.com.cn
Address: Room 12, 1st Floor, Hilton Hotel, Beijing Capital Airport, No.2 Sanjing Road, Shunyi District, Beijing 101312, China
Beijing Cargo Office
Tel: +86 010-83496150 / +86 010-83496151
Email: etpek@megacap.aero
Address: Room 613, Block G, Hangcheng Plaza, Shunping Road, Shunyi District, Beijing, China
Shanghai Office
Tel: +86 021-60509685
Email: etshacto@ethiopianairlines.com.cn
Address: Room 2110, 21 Floor, Xianlesi Plaza, 388 Nanjing West Road, Huangpu District, Shanghai 200003, China
Shanghai Airport Office
Tel: +86 021-68339885 / +86 18117315785
Email: etshaapt@ethiopianairlines.com.cn
Address: Room 2-B1-M10, Terminal2, Pudong Airport, Shanghai, China
Shanghai Cargo Office
Tel: +86 021- 68356536/ +86 021-68354523
Email: etpvg@megacap.aero
Address: Room 320A, No. 168 Suhang Road, Pudong International Airport, Shanghai, China
Guangzhou Office
Tel: +86 020-87621101
Email: etcancto@ethiopianairlines.com.cn
Address: Room 502, 5th Floor, Guangdong International Building Podium, Yuexiu District Central City Road 339, Guangzhou 510030, China
Guangzhou Airport Office
Tel: +86 020-3654 6729 / +86-19128984184 (14:00-22:00)
Email: etcanapt@ethiopianairlines.com.cn
Address: Room W108, Pullman Hotel, Baiyun International Airport, Guangzhou
Guangzhou Cargo Office
Tel: +86 020-36066253 / +86 020-36069230
Email: etcan@sino-eth.com
Address: Shibao Office, 3rd Floor, No.38 Helong 8th Road, Taicheng Village, Renhe Town, Baiyun District, Guangzhou, China
Chengdu Office
Tel: +86 18980050384
Email: etctucto@ethiopianairlines.com.cn
Address: Room 1505, POLY CENTER North Tower, NO.7 Lingshiguan Road, Wuhou District, Chengdu 610000, China
Chengdu Airport Office
Tel: +86 028-86977256, +86 17313099323
Email: ctuapt@ethiopianairlines.com
Address: Room E4019T1, Terminal 1, Chengdu Tianfu International Airport
Chengdu Cargo Office
Tel: +86-028- 85505765/+86-13922189935
Email: jamesx@megacap.aero
Address: Room # 1505, 15th Floor North Tower, Poly Center, No. 7 Lingshiguan Road, Chengdu, China
Wuhan Cargo Office
Tel: +86 13533356574
Email: etwuh@megacap.aero
Address: A601, Logistics Center Building, Tianhe International Airport, Huangpi District, Wuhan, China
Changsha Cargo Office
Tel: +86 18911798029
Email: frankz@megacap.aero
Address: 2F-18 Airport Supply Chain Office, Airport Cargo Center, Huanghua International Airport, Changsha, China
Zhengzhou Cargo Office
Tel: +86 15089895104
Email: etcgo@megacap.aero
Address: Room 501 Business Hall, East Gate of International Main Cargo Terminal, Zhengzhou Airport North Cargo Area, Zhongmu County, Zhengzhou, China
Xiamen Cargo Office
Tel: +86 15021781329
Email: etxmn@megacap.aero
Address:Room 205 No. 43, Yuanxiang Cargo Station International departure，Xiangyun 1st Road,Dianqian Street, Huli District, Xiamen City, Fujian Province, China
Shenzhen Cargo Office
Tel: +86 17827056959
Email: etszx@megacap.aero
Address: Room 701, Logistics Building, Fourth Road, Terminal, Baoan District, Shenzhen, China
| City: | Comoros |
|---|---|
| Company:. | Matembezi Travel & Tourism |
| Mailing Address: | Itsambouni Moroni |
| Phone: | 00 269 773 04 22/33 04 00 00 |
| Fax: | 269 773 00 75 |
| agence.matembezi@comorostelecom.km | |
| City Office | |
| City: | Moroni |
| Country: | Comoros |
| Address: | MORONI ITSAMBOUNI |
| Mailing address: | Po box 514 MORONI ITSAMBOUNI |
| E-mail: | matembezi.agencytravel@yahoo.com |
| Phone: | +269 773 04 22 Mob: +269 333 04 00 |
| Fax: | NA |
| Working hours: | 08:00-3.30 Mon-Thursday, 08:00-12:00 Friday- Saturday, Sunday/public holidays closed |
| Airport Office | |
| Airport: | Prince Said Ibrahim International Airport (HAH) |
| Address: | MORONI- HAHAYA |
| Phone: | Currently no office due no space available at HAH APT ; |
| NA | |
| Working hours: | H24 |
City Office
| City: | Abijan |
|---|---|
| Address: | Plateau : Avenue Chardy, Immeuble le Paris |
| Mailing address: | 01 BP 5897 Abidjan 01 |
| Phone: |
Reservation & Ticketing Office/Refund related calls, all information Landlines: (0025) 2720219332 / 2720215538 / 2720219430 |
| Fax: | (0025) 20219025 |
| E-mail: | Abjres@ethiopianairlines.com |
|
Working hours: |
Mon-Fri 08:00-16:00 Sat 09:00-12:00 |
24/7 throughout the year: Our Call Center with +251 116 179 900
Sales related: (00225) 0556445596
In case of emergency: Area Manager:
Mob: (00225) 0505061583
Airport Office
| Airport: | Port –Bouet Aeroport F.H.B. |
|---|---|
| Address: | 01 BP 5897 Abidjan 01 |
|
Manager Airport Services – Abidjan: |
Passenger |
| Tel: | (00225) 0505063294/(00225) 0575182592 |
| E-mail: | ABJAPT@ethiopianairlines.com |
| Working hours: |
Monday,Tuesday,Friday :08:00 - 16:00 Thursday& Sunday : 09:00 - 15:00 Wednesday&Saturday: 07:00-13:00 |
| Cargo related | Tal aviation |
| Tel |
(00225) 0778432499/0566004442 |
| ops.abj@talcargo.com |
| Company: | TAL Aviation CZ sro |
|---|---|
| City | Prague |
| Mailing Address: | TAL Aviation CZ sro. Spálená 51 (5p), Prague 1, 11000, CZECH REPUBLIC |
| Phone: | +420-224 815 374 |
| Fax: | +420-224 815 379 |
| Contact person: | Mrs Karla Svobodova, Sales Manager Czech Republic & Slovakia |
| Email: | Karla.S@tal-aviation.cz ethiopian@tal-aviation.cz |
| Working hours: | Mon - Fri: 09:00 - 17:30 |
General Sales Agent
| Company: | TAL Aviation CZ s.r.o. |
| Address: | V Jámě 1, 3rd floor, Praha 1, 11000, Czech Republic |
| Phone: | +420 224 815 378 |
| Email: | ethiopian@tal-aviation.cz |
| Working hours: | Mon-Fri: 09:00-17:00 |
| Contact person: | Karla Svobodova, Sales Manager Czech & Slovak Republic |
Contact for Democratic Republic of the Congo
City Office
City:Kinshasa
Address:30 Juin Blvrd Aforia Immeble 1525,
Mailing address:P.O.Box 7585, Kinshasha Gombe
E-mail: TewoldeA@ethiopianairlines.com
FIHCTO1@ethiopianairlines.com
Phone: +243 817 006 585/ +243 972 521 207
Working hours: Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30
Airport Office
City: Kinshasa
Airport: Ndjili International Airport
E-mail: AlulaW@ethiopianairlines.com
FIHAPT@ethiopianairlines.com
Phone: +243 975 780 260
Working hours: Mon-Sun 08:30-16:30
Airport Office
City: Lubumbashi
Airport: Luano International Airport
Email: AddisuS@ethiopianairlines.com
FBMAPT@ethiopianairlines.com
Phone: +243 902 228 812
Working hours: Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30
City Office
Company: Lubumbashi
Address: Cocoa House House Ground floor, Kwame Nkrumah Avenue
Phone: +243 904 625 672
E-mail: MOHAMEDA@ethiopianairlines.com
AllFBMCTOstaff@ethiopianairlines.com
Working hours:
Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30
City Office
City: Goma
Address:18 Boulevard Kanyamuhanga, central ville-Goma
E-mail: AbushN@ethiopianairlines.com
AllGOMCTOStaff@ethiopianairlines.com
Phone: +243-820 442 157/ +243 895 870 000
Working hours: Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30
Airport Office
City: Goma
Airport: Goma International Airport
Email: AbushN@ethiopianairlines.com
AllGOMETAirportStaff@ethiopianairlines.com
Phone: +243 895 870 000/ +243-820 442 157
Working hours: Mon - Sun 08:30 -16:30
GSA for Passenger | |
City: | Copenhagen |
Address: | Vester Farimagsgade 3, 1’st floor 1606 Copenhagen, Denmark |
E-mail: | ETres.denmark@aviareps.com (Reservations & Ticketing) ETsales.denmark@aviareps.com (Sales & Services) |
Tel: | +45-89 87 16 38 |
Working hours: | Mon-Thu 09:00-17:00, Fri 09:00-16:00 |
| Airport: | Passenger service luggage handling |
Address: | C/o KissAir Terminal 3, 1st Floor, Office 019, Copenhagen Airport |
| CPH@kissair.se | |
| Tel: | +45 32243500 Ext. 501,502,503
|
| Ethiopian Cargo Denmark | NordicGSA ApS |
Address: | Kystvejen 32, 2nd floor 2770 Kastrup Denmark |
| operations.nordicgsa.dk@ecsgroup.aero | |
| Tel: | +45 32 500 126 (open 24/7) |
| City: | Djibouti |
|---|---|
| Country: | Republic of Djibouti |
| Address: | Djibouti International Airport, Ambouli Boulevard de Gaulle Street, Rue de ARTA |
| Mail address: | P.O.Box 90 |
| Phone: | Mobile: +25377463068 (Area Manager) +25377815479 (Manager Airport Services) |
| E-mail: | solomonyb@ethiopianairlines.com |
| Company: | Globe Travel |
|---|---|
| City: | Djibouti |
| Mailing address: | Bld Administrateur Bernard Djibouti P.O. Box 1181 |
| Phone: | 0025321351007 |
| Fax: | 00253 21354888 |
| Email: | globe_ethiopianair@intnet.dj |
| City: | Cairo |
|---|---|
| Country: | Egypt (Arab Republic of) |
| Address: | Ethiopian Airlines, 69 Abdelhamid Badawi street , Concord el salaam Hotel |
| Phone: | (202) 2180 0935, 2180 0936, 2180 0937, 2180 0392 Call Center: Toll-Free: 080 0000 0411 |
| Fax: | (00 2 02) 21800934 |
| E-mail: | caires@ethiopianairlines.com |
| Working hours: | 09:00AM-4:00PM Saturday-Thursday |
| Airport: | Cairo International Airport |
|---|---|
| Address: | Cairo International Airport (Terminal 3) |
| Phone: | Passenger: (00 202)2265 4398 Cargo: (00 202) 22672910-24150959 |
| Fax: | (00 202) 26214934 |
| CaiApt@ethiopianairlines.com |
| City: | Malabo |
|---|---|
| Address: | Independence Avenue. PDGE Building 2nd floor |
| Mailing address: | P.O.B 475 Malabo, Equatorial Guinea |
| E-mail: |
Stephaniep@ethiopianairlines.com |
| Phone: | Mobile: +240-222-671141 240-222-205794 |
| Working hours in LCL: |
Mon – Fri 08:30 – 17:00 |
| Airport: | Malabo International Airport | |
|---|---|---|
| Address: | Malabo | |
|
Tel: |
|
|
| E-mail: |
|
|
| Working hours: | Operational |
|
Mob +240-222-177327 |
Contact for Eritrea
City Office
| City: | Asmara | |
|---|---|---|
| Country: | Eritrea | |
| Address: | Warsay Street 189,Asmara,Erteria Asmara,Eritrea | |
| E-mail: | Reservation: ASMCTO@ethiopianairlines.com Sales: BerhaneMe@ethiopianairlines.com Area Manager:AlemuD@ethiopianairlines.com | |
| Phone: | Reservation: +291 113991 Sales: +291 113991 Mr. Berhane Mehari Area Manager: +291 7 112237 Mr. Alemu Debissa | |
| Fax: | Nil | |
| Working hours: |
|
Airport Office
| Airport: | Asmara International Airport |
|---|---|
| E-mail: | AirportOfficeAsmara2@ethiopianairlines.com |
| Phone: | + 291 153949 |
| Working hours: | 09:00 – 15:00 on flight days |
| Global Call Center | |
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Ethiopian Airlines Head Office |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Phone: | +251 116 179 900 (6787 to be used within Ethiopia) |
| Working hours: | : 24/7 throughout the year |
CENTRAL Ticket office | |
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Churchill Road, Around Ethiopian National Theatre |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Phone: | +251 115 154036 |
| Working hours: | renovation started on 01sep24 and end date until further notice. |
Hilton Ticket Office | |
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Inside Hilton Hotel |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Phone: | +251 115 511540 |
| Working hours: | Monday – Saturday …………………… 08:00 am -05:00 pm Sunday and holidays……………………. Closed. |
Premium Ticket Office | |
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Inside Sky Light Hotel |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Phone: | |
| Working hours: | Monday – Saturday …………………… 08:00 am -05:00 pm Sunday and holidays……………………. Closed. |
Bole Ticket Office
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Inside Ethiopian Airports Building |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Phone: | +251 11 637030 |
| Working hours: | Monday – Saturday …………………… 07:00 am -08:00 pm Sunday and holidays……………………. 08:00 am-05:00 pm |
Degol Ticket Office
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Piazza, Degol Square |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Phone: | +251 111267965 |
| Working hours: | MON-SAT 08:00-17:00 closed on Sunday and public Holidays
|
CMC ticket office
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Addis Africa International Convention and Exhibition centre located at CMC, in front of Tsehaye Real Estate. |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Working hours: | Monday – Friday ………………………............... 08:00 am -05:00 pm Saturday, Sunday, and holidays…………….. Closed. |
Africa Ticket Office
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | Roosvelt Street, Near Sudan Embassy |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Working hours: | Monday – Saturday ………………………............... 08:00 am -05:00 pm Sunday, and holidays …......................….…….. Closed. |
Airport Ticket Offices | |
| Airport: | Bole International |
| City: | Addis Ababa |
| Country: | Ethiopia |
| Address: | At Terminal 1 and 2 Check-in area |
| Mailing address: | P.O. Box 1755, Addis Ababa |
| Phone: | +251115178320/455 |
| Working hours: | MONDAY TO SUNDAY From /06:00 AM-06:00 PM/ 6፡00AM to 01፡45AM |
| Customer Relations | Please contact customer relation through: Support and Feedback |
| Baggage Service | +251 11 5178306/+251-11-6650304 |
| Airport check in counter | 251-11- 5178455/955 |
Mexico ticket office
|
|
GSA for Passenger |
|
|
City: |
Helsinki |
|
Mailing |
Ethiopian Airlines c/o Aviareps, PL34, 00331 Helsinki, Finland |
|
E-mail: |
ETres.Finland@aviareps.com – Reservations |
|
Phone: |
+35(0)8 - 942 454 705 – Reservations |
| Working Hours: |
Mon-Fri:0900-1700 Closed on Sat and Sun |
|
General Sales Agent - Cargo only |
|
|
City |
Helsinki |
|
Company: |
Kales Airline Services Oy |
|
Mailing Address: |
Perintötie 2 D, FI-01510 Vantaa, Finland |
|
Phone: |
+358 9 8700 350 |
|
Fax: |
+358 9 8700 3515 |
|
Email: |
|
|
Working hours: |
Mon - Fri 09:00 - 17:00 |
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
| resa.ethiopianairlines@apg-ga.com | |
| Phone: | 082 582 6135(24 hours all year round) |
Claims (Passengers traveling from France)
| ethiopian.customercare@apg-ga.com |
For delayed luggage upon arrival at Paris (CDG)
| Web: | http://www.worldtracer.aero/filedsp/et.htm |
|---|
Airport Office
| Airport: | Roissy Charles de Gaulle (CDG) - Terminal 2A |
|---|---|
| Mailing Address: | CP 30237 Tremblay-en-France - 95742 Roissy CDG cedex - France |
| E-mail: | parapt@ethiopianairlines.com |
Paris
General Sales Agent (Passenger)
| City: | Paris |
|---|---|
| Company: | Air Promotion Group (APG) |
| Mailing Address: | 66, Avenue des Champs-Elysées (Building E - 2nd floor) - 75008 Paris (M° Franklin Roosevelt) |
| Phone: | 0825 826 135 |
| E-mail: | resa.ethiopianairlines@apg-ga.com |
| Working hours: | Mon - Fri 09:00 - 17:30 (ticketing desk) Mon - Fri 09:00 - 18:00 (call center) |
General Sales Agent (Cargo)
| Company: | ATC AVIATION SA |
|---|---|
| Address: | ATC Aviation Services SA BP 13 526 3 Rue du cercle 95709 Roissy CDG Cedex / France |
| Phone: | +33 1 7003 8052 / 53 / 54 |
| Fax: | +33 1 7003 8050 |
| E-mail: | ethiopian.fr@atc-aviation.com |
Airport Office
| Airport: | Aéroport Marseille Provence |
| Mailing Address: | 13700 Marignane Cedex, France |
| E-mail: | parapt@ethiopianairlines.com |
Marseille
General Sales Agent (Passenger)
| City: | Marseille |
| Company: | Air Promotion Group (APG) |
| Mailing Address: | 8 Boulevard de Dunkerque – 13002 Marseille |
| Phone: | +33 4 84 84 95 00 |
| E-mail: | resamrs@apg-ga.com |
| Working hours: | Mon - Fri 09:30 - 12:30 / 13:30 - 17:30 |
| City: | Libreville |
|---|---|
| Address: | Glass - London, parcelle no 176 |
| Mailing address: | P.O. Box 12802 Libreville, Gabon |
| E-mail: | AmareB@ethiopianairlines.com |
| Phone: | City office: 00241 05931660, 0024101741315 Area Manager Cell: 00241 05322020 |
| Working hours: | Mon - Fri 08:00-15:30, Sat 09:00 – 11:30 |
| Airport: | Leon Mba International Airport |
|---|---|
| Address: | Terminal Building, 1/F |
| Mailing address: | P.O. Box 12802 Libreville, Gabon.; Office No. 144 |
| Phone: | Airport Senior Agent:00241 05316666; Customer Service Officer |
| E-mail: | LBVAgent@ethiopianairlines.com; FikirteY@ethiopianailrines.com; JudeO@ethiopianairlines.com; and Amareb@ethiopianairlines.com |
| Working hours: | Mon - Fri 08:00-15:30, Sat 09:00 – 11:30 |
Global Call Centre
| 0800 0006062 24 hours all year round |
City: | Frankfurt, Germany |
City Ticket Office: | General Sales Agent (Aviareps AG) |
Address: | Kaiserstrasse 77 60329 Frankfurt/Main Germany |
Phone: |
|
Reservation | +49 (0) 69-770 673 052 |
sales | |
Fax: | +49 (0) 69 770 673 028 |
| |
Reservation | |
Sales | |
Google Map Location:- | |
Working Hours | Mon-Fri 09:00AM – 06:00PM |
Airport Office | Office at the Airport |
Address: | Terminal 1, Hall B Counter 526 Frankfurt Airport |
Phone: |
|
Airport Manager | (+49 (0)6969769790) |
Fax: | +49-(0)69691945 |
Email: | FRAAPT@ethiopianairlines.com |
Working Hours | Daily
|
Cargo: |
|
Address: | Cargo City Süd, Geb. 641; 60549 Frankfurt /Germany |
Phone: | +49 69 69805347 |
Fax: | +49 69 698053 20 |
Email: | ethiopian.de@atc-aviation.com |
Working Hours | Mon-Fri 09:00AM – 06:00PM |
Head Office |
|
Address: Bole Road, Ethiopian Airlines Head Office
Tel: | +251-116-656666 |
Mailing Address | P.O. Box 1755, Addis Ababa |
Website: | |
Working hours | 24/7 throughout the year |
For information and services regarding holiday packages, please contact Ethiopian Holidays
Address: Bole Road, Ethiopian Airport Enterprise building first floor
Addis Ababa, Ethiopia
Tel: | +251-116-656666 #3 |
Email: | |
Website: | |
Working hours | 24/7 throughout the year |
For information and services regarding medical packages, please contact ET Medical Travel
Address: Bole, Ethiopian Airlines Head Office
Addis Ababa, Ethiopia
Tel: | +251115178711/8871/4514 |
Email: | |
Working hours | Monday – Friday (08:00 – 17:00) |
| City: | Accra |
| Address: | Cocoa House Ground floor, Kwame Nkrumah Avenue |
|---|---|
| Mailing address: | GP 3600 Accra Ghana |
| E-mail: | Area Manager’s: anileye@ethiopianairlines.com (Mrs. Aniley Eshetu) or acccto@ethiopianairlines.com |
| Phone: | +233302664858 |
| Fax: | (233-302) 673968 |
| Working hours: | Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 09:00 - 13:00 |
| Airport: | Kotoka International |
|---|---|
| Address: | Kotoka International Airport |
| Phone: | +233 24 242 6303 (233 302) 775168/778993 |
| accapt@ethiopianairlines.com | |
| Working hours: | Mon - Fri 08:00-12:00 [APT Office hours subject to the seasonal flight schedule] |
Reservation Office:
Ethiopian Airlines| c/o Gold Star Aviation 34, Filellinon st. & Amalias Ave.|105 58 Athens - Greece |
Tel: +30 210 32 46 706, Fax: +30 210 3225 169 |
ethiopian@goldstar.gr , http://www.goldstar.gr/ |
Airport:
Swissport Greece Ground Handling Services |
Main Terminal Building , GR-19019 |
Athens International Airport – Spata-Greece |
Email:sph.dsm.pax@swissport.gr |
Tel:(+30) 210 35 31 061 |
Mob:(+30)693 692 4104 |
Skymates Travel Co., LTD.,
| Mailing address: | 13F-5,207, Dunhua N. Road, Taipei 105, Taiwan |
| Phone: | +886 2 7701 8568 |
| E-mail: | service@skymates.com.tw |
| City: | Conakry |
|---|---|
| Company:. | Guinée Voyage ET-GSSA |
| Address: | Conakry Kaloum Area Almamy, Immeuble Koula |
| Phone: | +224 628220123 ET-GSSA Ticket Manager +224 624708645 ET-GSSA Tickt Agent +224 622 279724 ET-GSSA Ticket Agent +224 660000008 ET-GSSA Sales Agent +224 620 608716 ET-GSSA Admin +224 657212322 ET-GSSA CEO |
| Fax: | (00224) 30 478063 (00224) 30012611 |
| Working hours: | Mon - Fri 08:30 - 17:00 Sat 09:00 - 14:00 |
| Toll free HKG: | +852 3008 3642(24 hours all year round ) |
|---|
| City: | Hong Kong |
|---|---|
| Country: | Hong Kong Special Administrative Region , HK-SAR (PRC) |
| Address: | Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong. |
| Mailing address: | Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong. |
| Phone: | +852 2117 0233/3968 9035 |
| Fax: | +852 2117 1811 |
| E-mail: | hkgres@ethiopianairlines.com hkgcto@ethiopianairlines.com |
| Working hours: | Mon - Fri 09:00 - 12:45 / 14:00-17:45 |
| Facebook: | https://www.Facebook.com/EthiopianAirlinesHK/ |
| Airport: | Hong Kong |
|---|---|
| Mailing address: | Unit 5, S019 Level 5 , Passenger Terminal Building 1 Cheong Hong Road , Chek Lap Kok , Lantau , Hong Kong |
| Phone: | +852 3150 8122 +852 3150 8123 |
| Fax: | +852 3150 8125 |
| E-mail: | hkgapt@ethiopianairlines.com |
ETHIOPIAN AIRLINES (14000011)
Ticket Office
104 Windfall, Sahar Plaza Complex, Andheri Kurla Road Chakala,
Andheri East, Mumbai 400 059
Email:bomres@ethiopianairlines.com
TEL: 68460904
Res: Toll Free 000 8000 401 687
Accounts: 68460902
Sales: 68460903
Admin: 68460901
Mumbai (022)Airport Office ETHIOPIAN AIRLINES (14000125)
E8 – 3060 Level 3
Chhatrapati Shivaji International Airport New
Terminal 2B, Sahar Road, Andheri East
Mumbai 400 099
Tel: 66859410 or 66859411 Fax: 66859412
Operations Mobile: Applying for new one
Email: bomapt@ethiopianairlines.com
Mumbai(022) Cargo Office ETHIOPIAN AIRLINES
New Heavy Import Warehouse, 2nd Floor
Sahar Cargo Complex
Sahar, Andheri East
Mumbai 400 099
Tel: 69102700 or 69102701 or 69102702
Email: bomcgo@ethiopianairlines.com
Delhi Airport Office ETHIOPIAN AIRLINES (14000420)
Room no -7,Ground level-IV,TerminalIII,IGI Airport
New Delhi 110 037
Tel: 49638656 /657 /658 Fax :49638656 ;Duty Manager -9811412414
Email: Delapt@ethiopianairlines.com
Cargo :25653739/40 : E-mai:Delcgo@ethiopianairlines.com
BENZY HOLIDAYS PVT LTD (OVQ 14389141)
101 Crystal Arcade,Nr BSNL Telephone Exchange, C. G. Road,
Navrangpura, Ahmedabad -380006.
Phone: (079) 26403525.
E-mail: accounts.amd@benzyethiopian.com
Sales Executive…….… Brijesh Mishra 09028880967 sales@benzyethiopian.com
CSA & Accounts……….JuberShaikh 07926403525 accounts.amd@benzyethiopian.com
Contact number to be displayed on ET website……………+9107926403525
Mr. Taj Sayed, General Manager +91 97890 92271 / +91 78248 26040.
Email: gm@benzyethiopian.com
Explore Himalaya Travel Inc.
320 2nd Floor, Chhaya Center
Bhagwan Bahal, Amrit Marg, Thamel
Kathmandu Zip: 44600
Ph: 977 1 5252291, 5252292
Email: et@explorehimalaya.com
Sales Manager: Mr. Rajendra Adhikari
Mobile Number: 00977 9851074314
Email: et@explorehimalaya.com
Account Manager: Mr. Suman Kumar Shrestha
Mobile Number: 00977 9841811992
Email: account@explorehimalaya.com
LEONARD TRAVELS PVT LTD (WJX 14383423)
Tej House 1st floor, 5 Mahatma Gandhi Road
Pune 411 001
Tel: (020) 41227999
Ethiopian Airlines Reservation : 9325066588
Email:info@leonardtravels.com/et@leonardtravels.com
Managing Director – Mrs Kajal Bhojwani : 9860401352
Email: kajal@leonardtravels.com
Director: Mr. Karan Bhojwani: 9860401352
Email: Karann.b@leonardtravels.com
RHYTHM TOURS & TRAVELS LTD
Address ET Passenger Office:
RM Center, 5th Floor, 101 Gulshan Avenue
Dhaka-1212, Bangladesh
Phone: +880 2 58814757
Shohag Hossain, Managing Director
Mob:+8801746786356, shohag@rhythmgroupbd.com
+8801912140440 or +8801886994444
Manzur Jalil, Gen Mgr +8801844241444 mmjalil@rhythmgroupbd.com
Rafiqul Islam, Asst Mgr + 8801844241426 rafiq@rhythmgroupbd.com
Hares, Accounts Office + 8801844241427 hares@rhythmgroupbd.com
Address ET CAGO OFFICE:
House: 28. Road: 01, Sector: 06, Uttara
Dhaka-1230, Bangladesh
Phone: +880 2 58957519
Mr. DEDARUL ALAM (DEDAR Executive Director
dedar@rhythmgroupbd.com Phone: +8801894877361
| SL | NAME | POSITION | CONTACT DETAILS |
| 1 | REZAUR RASHED | Manager | +8801886997777 reza@rhythmgroupbd.com |
| 2 | OMAR FARUK | Asst. Manager | +8801844241410 et.ops@rhythmgroupbd.com |
| 3 | JOHURA KHATOON | Accounts Officer | +8801715863323 johura@rhythmgroupbd.com |
VMS AVIATION AIR SERVICES (PVT) LTD (UBN 07300171)
No 91, 2nd Floor, Galle Road
Colombo 04, SRI LANKA
TELEPHONE 0094117550714/5 FAX 0094 11 2580737
E-Mail: ethiopiancmb@vmsaviation.com
Chairman & Managing Director: Mr.A.Vigneswaran
E-Mail: vikky@vmsaviation.com Contact: 0094777752328
Supervisor: Mr. S.Vinoth E-Mail : vinoth@vmsaviation.com
Contact: 0094779634809
SHARAF CARGO PVT LTD (Cargo)
Address:
| Second Floor, ACME Center, Opp.Vadial House Near Mithakali Six Road, Navrangpura, Ahmedabad 380 009, Gujarat, India | |
| Sales Manager: | Name: Mr. Dharmesh Panchal Landline number :+91 79 66226608 Cell:+91 9898060627 Email:panchal@in.sharafcargo.com |
| Sales Executive: | Mr. YogirajBarot Landline number :+91 79 66226623 Cell:+91 8347471502 E-mail: Yogiraj.barot@in.sharafcargo.com |
| Vice President: | Mr Venkatesh Iyer Cell: +91 9870018368 Email: venkatesh.iyer@in.sharafcargo.com |
STIC TRAVEL GROUP
Delhi
STIC GSA Services Pvt. Ltd. (RZQ 14381496)
| OSE Commercial Block , Hotel Aloft ,Ground Floor |
|---|
| Asset No. 5B,Gate no-3, Aerocity ,Hospitality District |
| Near IGI Airport, New Delhi 110037 |
Telephones: +91 (011) 40785200 (0900hrs-1730hrs)
Contact:
Mr Gizachew Melese: Mob: 09811139111
Email: Gizachewm@ethiopianairlines.com
Mr Sandeep Kumar Meena: Mob: 09910061099
Email: sandeep.meena@sticgroup.com;
Ms. Kalpana Kuchroo: Mob : 08510969300 ,
Email: etreservation.del@sticgroup.com/kalpana.ganju@sticgroup.com
Hyderabad
STIC GSA Services Pvt. Ltd.(WKG 14000114)
No 3-5-874/A, Ground floor, Vipanchi Estate,
Hyderguda, Hyderabad – 500029, Andhra Pradesh
Tel: (040) 66618755 / 23231451 / 23210131(0900hrs-1730hrs)
Fax: (040) 66612966
Contact:
Mr. Chetan Sreenivas Sales Mgr: 09908888411
Email: chetan.sreenivas@sticgroup.com
Ms. Swethana Neelam, Mob 9391138302
E-Mail: etreservation.hyd@sticgroup.com
Bengaluru
STIC GSA Services Pvt. Ltd.(WIG 14000243)
Ethiopian Airlines (Dedicated office)
Ethiopian Airlines
Unit NO.001, Consulate-1,
No. 1, Richmond Road
Bengaluru -560025
Phone Number: - 080 -43587950 (0900hrs-1730hrs)
Email : etreservation.blr@sticgroup.com
Mr. Kefelegn Teshome, Traffic & Sales Manager Mobile: 7204044366
Email: kefelegnt@ethiopianairlines.com
Talath Nasreen Mobile – 9945013495
Email: talath.nasreen@sticgroup.com
Ms. Sarmila Das Mobile – 9900074505
Email: sarmila.das@sticgroup.com
Ms. Sajitha Menon Mobile: 9986019105
Email: sajitha.menon@sticgroup.com
Kolkata
STIC GSA Services Pvt. Ltd.(WHQ 14000151)
“Gooptu Villa” 6/1A, Middleton Street,
Kolkata - 700071 (West Bengal)
Phone: +91-33-22892991 (0900hrs-1730hrs)
Email : etreservation.ccu@sticgroup.com
Mr. Biplab Chatterjee, Asst. Manager – Sales, Mobile: 8981064879
E-mail: biplab.chatterjee@sticgroup.com
Chennai
STIC GSA Services Pvt. Ltd.(WER 14000136)
Ethiopian Airlines (Dedicated Office)
Temple Tower,672 Anna Salai, Nandanam,
Chennai-600035
Phone Number-044-24330098/24330211/24351829/24330659 (0900hrs-1730hrs)
Email: etreservation.maa@sticgroup.com
Ms. Bethelhem Dibaba Traffic & Sales Manager, Mobile 7845832178
Email : bethelhemd@ethiopianairlines.com
Mr. Amar Patro, Mobile 9841013411
Email :amar.patro@sticgroup.com
Mr. Senthilnathan Thillai, Mobile 9445847808
Email : senthilnathan.thillai@sticgroup.com
- Manzoor Illahi, Mobile 9884461443
Email :manzoor.illahi@sticgroup.com
Jalandhar
STIC GSA Services Pvt. Ltd.
2nd floor, 301 Alfa Estate Building – 39,
G.T. Road, Jalandhar – 144001, Punjab
Contact: Mr. Preetinder Singh -Mobile 9811035890
Tel: (0181) 2232056/58
Email: preet.singh@sticgroup.com
Email: jalandhar@sticgroup.com
Kerala
Contact: Ms. Geetha Krishnan, Mob. No. 9846123001
E mail id- geetha.krishnan@sticgroup.com
STIC GSA Services Pvt. Ltd.
Corporate Office
STIC Travel Group
2nd Floor, Tower C, Cyber Greens
DLF Phase III
Gurgaon, Haryana 122 002
Tel: 0124 4595300
Email: info@sticgroup.com
Ms. Anju Wariah- Director Group Business Development
Mobile – 9886428326
E-mail: anju.wariah@sticgroup.com
Administration:-
Ms. Sobha.PH
Mobile – 9811820350
Email – sobha@sticgroup.com
| Company | PT Aviaventura Aero Agensy |
|---|---|
| City: | Jakarta |
| Address: | 4th Floor, Suite B , Mega Plaza Jln. HR. Rasuna Said kav 1 Jakarta – Selatan 12980 Indonesia |
| E-mail: | info@ethiopianairlines.id |
| Phone: | +(62-21) 5212152 |
| Fax: | +(62-21) 5212148 |
| Working hours: | Mon - Fri: 08:30 – 17:00 |
| +35319640402 (24 Hours) |
City: | Dublin |
City Ticket Office | 35319640402 |
Address: | Ethiopian Airlines, Mezzanine Floor, Level 3 Terminal 1 Dublin Airport, Ireland |
City: | Dublin |
Traffic and Sales Manager: | destadm@ethiopianairlines.com |
City: | Tel Aviv |
City Ticket Office | |
Address: | Beit Vita, 11 Be -Gurion St. A/5TH Floor, Bnei Brak |
Phone: | |
Reservation & Sales | Office :+972 3 797 1405 |
Claim & Compliant | +972-3-795 2178 |
Sales Manager | +972547405515 |
Fax: | |
Working Hours | 10:00- 15:00- Sunday -Thursday |
Reservation | |
Sales Manager | |
Office Supervisor | |
Area Manager | |
Claim & Compliant | |
Airport | |
Phone: | |
Airport Contact | +972 3 975 4096 |
Baggage Claim | +972 3 975 4008 |
Working Hours | 06AM- 02:00 PM ; 10:00pm – 05:00 AM – Sunday -Thursday |
Airport: | |
Google Map Directions(Location) | Ben Groin Airport |
PASSENGERS
Global Call Center +251 116 179 900
24
hours all year round
City: Rome, Italy
City Ticket Office: General Sales Agent for Passengers (Distal GSA Italia)
Address: Via Leonida Bissolati 54, 00187 Rome
Phone: + 39 0648771370 for Sales and Reservations
Sales and Reservations: ethiopian.italy@distal.it
Group sales & Reservations: ethiopiangroups.italy@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com
Customer Relations:
ethiopiancustomercare.italy@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
City: Milan, Italy
City Ticket Office: General Sales Agent for Passengers (Distal GSA Italia)
Address: Via Paolo da Cannobio 2, 20122 Milan
Phone: + 39 0648771370 for Sales and
Reservations
Sales and Reservations: ethiopian.italy@distal.it
Group sales & Reservations: ethiopiangroups.italy@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com
Customer Relations:
ethiopiancustomercare.italy@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
For delayed luggage upon arrival
Web: https://mybag.aero/baggage/#/pax/ethiopianairlines/en-gb/main-menu
Airport Office | |
City: | Rome |
Address | Aeroporto L.da Vinci-Palazzina EPUA |
E-mail: | romapt@ethiopianairlines.com |
Phone: | +39 6 65954123 |
Check in Terminal: | Departure Hall Terminal 3 |
Arrival: | Arrival Hall Terminal 3 |
Baggage Service: | Swiss Port Baggage Service@ Arrival Hall Terminal 3. |
Ticket Desk Counter: | Ethiopian Airlines Ticket Desk Counter |
Airport Office | |
City: | Milan |
Address | Malpensa Airport |
E-mail: | mxpapt@ethiopianairlines.com |
Phone: | +39 342 3310718 |
For delayed luggage tracing (up to first 4 days) | |
Phone: | +39 02 58581285 |
Working hours: | 24 hours all year round |
Online baggage tracing: | https://mybag.aero/baggage/#/pax/ethiopianairlines/en-gb/main-menu |
Working hours: | Mon-Fri: Morning: 09.00-13.00 |
For information and services regarding holiday packages, please contact Ethiopian Holidays
Address: Bole Road, Ethiopian Airport Enterprise Building 1st floor
Addis Ababa, Ethiopia
Phone: +251 116 656666 option 3
Email: etholidays@ethiopianairlines.com
Website: www.ethiopianholidays.com
Working Hours: 24/7 throughout the year
CARGO
General Sales Agent - Cargo | |
GSA: | Cargo |
Name: | Air consult |
Code: | ROM |
City: | ROME |
Country: | ITALY |
Position: | Sales and Reservation |
E-mail: | Airport: et.cgo@airconsult.it |
Telephone NO: | Country Code: +39 |
Fax Number: | 54242534 |
Working Hours: | 9.00-13.00 14,00-18.00 |
Ethiopian Airlines Group Japan Branch Office
Area Manager: Mr. Hailu WoldKidan
| Mailing address: | 1F, Oak Akasaka Building, 7-1-16, Akasaka, Minato-ku, Tokyo 107-0052 Japan- |
| Phone: | +81 50 3388 2937( Reservations) +81 50 3388 2934( Sales Team) |
| Fax: | +81 3 6234 0279 |
| E-mail: | et-reservation@wai.co.jp |
| Business hours: | Mon-Fri 09:30-17:30 (Sat, Sun and national holidays are closed) |
Ethiopian Airlines Group Narita Airport Branch office
Station Manager: Mr. Raoof Ono Sunny
| Company | Ethiopian Airlines Group |
| Mailing address: | Narita International Airport Terminal-1, South Wing, Narita Shi, Chiba,282-0011, Japan |
| Phone: | +81-476-33-2243 |
| Fax: | +81-476-33-2241 |
| E-mail: | airportofficetyo@ethiopianairlines.com |
| Business hours: | 12:00PM-11:00PM( during operation days) |
Ethiopian Airlines Cargo General Sale Agent
| Company | Western Associates Inc. |
| Mailing address: | Office: ATT New Tower, 2-11-7, Akasaka, Minato-ku, Tokyo, 107-0052, Japan |
| Phone: | +81-50-3388-2930( Reservations) |
| Fax: | +81 3 6234 0279 |
| E-mail: | et-rsv@wai.co.jp |
| Business hours: | Mon-Fri 09:30-17:30 (Sat, Sun and national holidays are closed) |
| Company | Dahab Travel and tourism |
|---|---|
| Address: | Amman- 7th Circle , Ibn Madaa Street Near Royal Jordanian City Terminal |
| Phone: | +962 6 5821376 |
| Mobile | +962 7 77101065 , +962 7 79988160 |
| Fax: | +962-6-5667102 |
| E-mail: | Omarm@ethiopianairlines.com , Alima@ethiopianairlines.com , Ammres@ethiopianairlines.com |
| For Holidays | IbrahimAl@ethiopianairlines.com |
Contact for Kenya
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
| Toll free: | +254 20 3892349 24 hours all year round |
| Nairobi City Office | |
|---|---|
| City: | Nairobi |
| Address: | Bruce House Muindi Mbingu Street |
| Mailing address | P.O. BOX 42901 - 00100 Nairobi |
| E-mail: | nbores@ethiopianairlines.com nbocto@ethiopianairlines.com |
| Phone: | + 254 202296000 +254723786649 / +254701223493/+254701223970 / + 254 701223493/970 |
| Fax: | +254 02 2219007 |
| Working hours: | Mon - Fri 08:30 – 17:00 Sat 09:00 - 13:00 |
| Nairobi Airport Office | |
| City: | Nairobi |
| Airport: | Jomo Kenyatta International Airport Terminal 1C |
| Address: | Unit 2, Jomo Kenyatta International Airport, Nairobi |
| Phone: | +254110922345 +254 722 518 532 Airport Manager Mobile |
| Fax: | (+254 20) 221 9007 |
| E-mail: | nboapt@ethiopianairlines.com |
| General Sales Agent (Cargo) | |
| City: | Nairobi |
| Company | Africa Direct Limited |
| Mailing address | JKIA African Cargo Building 2nd floor Room S28 Block B P.O. BOX 2459-00100 Nairobi |
| Phone: | Landline: +254 20 827480 CARGO MANGER +254 790808641 |
| Fax: | +254 20822709 |
| E-mail: | Etoperations@ethiopiancargo-kenya.com |
| Mombasa City Office | |
| City: | Mombasa |
| Address: | TSS Tower, Nkrumah Road |
| Mailing address | P.O. BOX 94600-80115 Mombasa, Kenya |
| Phone: | Reservations: +254 41 2319977/79 |
| E-mail: | mbare@ethiopianairlines.com mbacto@ethiopianairlines.com |
| Working hours: | Mon - Fri 08:30 – 17:00 Sat 09:00 - 13:00 |
| Mombasa Airport Office | |
| City: | Mombasa |
| Airport: | Moi International Airport |
| Address: | Terminal 1 |
| Phone: | Landline: +254 41 2011199 |
| E-mail: | mbaapt@ethiopianairlines.com |
Contact for Kuwait
City Ticket Office
| City: | Kuwait |
| Address: | Kuwait City P.O.BOX 576, 13006 SAFAT - KUWAIT OSAMA TOWER NEXT TO SUAD COMMERCIAL COMPLEX, INFRONT OF MUNICIPALITY PARKING |
| E-mail: | Reservation: AllKWIETCTOStaff2@ethiopianairlines.com, or EthiopianAirlinesKuw@ethiopianairlines.com Sales : Xavier@ethiopianairlines.com
|
| Website: | www.ethiopianairlines.com/KW/ |
| phone: | Reservation: +965 22270600 EXTENSION : 2303/2304/05/06 Mob +965 9476 7191 Sales : 965-97196936 Mobile Area Manager : 965-988855114 |
| Working Hours: | 09:00am till 6pm but closed on Fridays. |
| Google Map Directions(Location) : | Click here to check Map Directions(Location) |
|---|
| Airport Office | |
| Address: | Kuwait International Airport , Terminal 1, Departure Floor |
| Phone: | +965 9896 8479 |
| Airport Supervisor: | Mr. Sameer Paramb. |
| Working hours: | During the flight operations only |
| Email: | AllKWIETAirportStaff@ethiopianairlines.com |
| Ethiopia Cargo GSA office | |
| City: | Kuwait |
| Address: | Al Gazali Street |
| E-mail: | et-sales@alsawan.com , et-ops@alsawan.com, et-ops2@alsawan.com |
| P.O.Box: | 576 Safat 13006 -Kuwait |
| phone: | +965 22270500 ext. 1302/1308/1377 Mob. +965 6694 5987 |
| Fax: | +965 2227 0509 |
| Working Hours: | 8am to 5 pm , but closed on Fridays . |
GSA for Passenger | |
City: | Tallinn |
Address: | Katusepapi Street 6, Tallinn, Estonia |
E-mail: | ETres.Baltics@aviareps.com – Reservations |
Phone: | +37(0)2 - 668 1002 – Reservations |
| City: | Beirut |
|---|---|
| Country: | Lebanon |
| Address: | Ethiopian Airlines, Clemenceau st.Gefinor center Bloc-D, 2nd Ground Floor, Beirut |
| Mailing address | Beirut, Lebanon |
| E-mail: | Beyres@ethiopianairlines.com, AmanuelY@ethiopianairlines.com |
| Phone: | +961-1752846/7 |
| Fax: | +961-1752845 |
| Working hours: | Mon - Fri 08:00 – 16:00 Sat 0800 - 1300 |
| Airport: | Rafic Hariri International |
|---|---|
| Address: | Airport Raod, 1st Floor room number 1114 |
| E-mail: | EmebetD@ethiopianairlines.com |
| Phone: | +961 162 9814 |
| Working hours: | 2200 - 0600(Mon - Sun) |
| Company | Orthodoxou Aviation Group (Managing Director) |
|---|---|
| Country: | Cyprus city: Larnaca |
| Address: | Orthodoxou Tower, 44 United Nations Street |
| E-mail: | aorthodoxou@orthodoxou.com.cy, ecosta@orthodoxou.com.cy |
| Phone: | +357-24841150/22765990 |
| Country: | Jordan city: Amman |
| Company | Alpha International |
| Phone: | +962-6-5667100/1/2 |
| E-mail: | Ali@Alpha-Intern.com |
| Country: | Syria city: Damascus |
| Address: | Furdos Street |
| E-mail: | moutaz2728@yahoo.com |
| Phone: | +963-112216265/2211941 |
| GSA | |
| City1: | Antananarivo, Madagascar |
| City Office Company | Friends Travel & Aviation. |
| Address | Immeuble Ex-Sicam, enface Cosmos, Analakely, Antananarivo |
| Phone: | Reservations +261 34 07 638 00/+261 34 63 637 98 Fix line: +261 20 76 307 34 |
| Skype: | valeria.rabetafika |
| E-mail: | Supervisors - ChandanS@ethiopianairlines.com Area Manager - HailuH@ethiopianairlines.com |
| Working hours: | Mon - Fri 08:00 – 17:00 Sat 08:00 - 12:00 |
| Airport Office | |
| Company Address1: | Friends Travel & Aviation. Ethiopian Airlines, in front of announcement desk. |
| Address2: | Ethiopian Airlines, nearby arrival passenger exit area. |
| Phone: | + 261 34 07 634 30 / +261 34 07 637 91 /+261 20 76 307 34 |
| E-mail: | Supervisors - JiteshS@ethiopianairlines.com |
| Area Manager – HailuH@ethiopianairlines.com | |
| City Office | |
| City2: | Nosy Be |
| Address: | Immeuble Assurance Aro, en face shampion, Hell Vill- Nosy be |
| Phone: | Reservations: +261 34 92 494 58/66 |
| E-mail: | nossales@ethiopianairlines.com |
| Working hours: | Mon - Fri 08:00 – 17:00 Sat 08:00 - 12:00 |
| Airport Office | |
| City: | Nosy Be |
| Address: | Nosy be, Fascine International Airport |
| Phone: | Mobile +261 34 92 494 64 |
| E-mail: | Agent on duty: NosApt1@ethiopianairlines.com Supervisor: NareshM@ethiopianairlines.com Traffic & Sales Mgr:TADESSETL@ethiopianairlines.com |
| City: | Lilongwe |
|---|---|
| Address: | GOLDEN PEACOCK MALL, PRESIDENTIAL WAY, GROUND FLOOR ROOM B-04 |
| BOX 30427, CAPITAL CITY LILONGWE 3 MALAWI | |
| E-mail: | LLWCTO@ETHIOPIAN AIRLINES.COM |
| Phone: | +265 1 772031/1771308/1771002/1776003 Mob: +265 999942734 |
| Working hours: | Mon - Friday: 07:30 Am - 04:30 Pm
|
| Airport: | Kamusu International Airport |
|---|---|
| Address: | Kamuzu International Airport, 1st floor room M23 |
| Phone: | +265 1 700782 |
| E-mail: | llwapt@ethiopianairlines.com |
| Working hours: | Mon - Sun: 07:30Am - 04:30Pm. |
| City: | Blantyre |
|---|---|
| Airport: | Chileka airport |
| Address: | Chileka Airport |
| Phone: | +265 1 692011/+265 1 692022 |
| E-mail: | blzapt@ethiopianairlines.com |
| Working hours: | Mon - Sun: 08:00 Am - 05:00 Pm. |
| Location: | Chibisa House |
|---|---|
| Phone: | +265992692011 and 2012 |
| E-mail: | BLZCTO@ethiopianairlines.com |
| Working hours: |
| Toll free: | 6016 2991 696 24 hours all year round |
|---|
| Company | Abadi Aviation Services Sdn. Bhd. |
|---|---|
| City: | Kuala Lumpur |
| Address: | Suite 4.03, Level 4, Seri Bukit Ceylon, No. 8, Lorong Ceylon, Off Jalan Raja Chulan,50250 Kuala Lumpur,Malaysia |
| E-mail: | etkul@ethiopianairlines.com.my |
| Phone: | +603 2022 0168/0262/1581 |
| Fax: | WhatsApp: +6018 355 9188 (messaging only) |
| Working hours: | Mon – Fri : 09:00 - 18:00 Closed on Sat/Sun/Public Holiday |
| City: | Bamako |
|---|---|
| Address: | Mali, Bamako, Square Patrice Lumumba |
| Mailing address | P.O. Box 1841, Bamako, Mali |
| E-mail: | Digafiem@ethiopianairlines.com BKORES@ethiopianairlines.com |
| Phone: | +22320226036, (00223) 20 22 20 88 Free Cell: +22366765630 |
| Working hours: | Monday to Thursday 8:00 to 4:30 p.m. Friday 08:00 to 12: 30 and 3:00 p.m. to 4:30 p.m. Saturday 9: 00 to 1:00 p.m. |
| Airport: | Keita International Airport |
|---|---|
| Address: | First floor |
| E-mail: | BKOAPT@ethiopianairlines.com |
| Working hours: | Mon - Thu: Morning: 08:00-12:30 Afternoon: 13:00-16:30 Fri Morning:08:00-12:30 Afternoon:15:00-16:30 Sat 09:00-13:00 |
| City | Maputo |
|---|---|
| Address: | Maputo International Airport |
| >Phone: | +258 21467805/+258848672917 |
| Email: | MpmApt@ethiopianairlines.com |
| Working hours: | 08:00-17:00 |
| Company: | Lusoglobo Tours, LDA |
|---|---|
| Mailing Address: | Av. Kenneth Kaunda 1174, Sommershield, Maputo |
| Phone: | Cell: +258823144211/+258875072366 WhatsApp: +258845072366 Landline: +258 21487514/17 |
| Email: | |
| Working hours: | Mon-Fri 08:00-17:00 Saturday: 09:00-12:00 Sunday/public holidays- Closed |
| City: | Windhoek |
|---|---|
| Address: | Shop No. 7, Kock & Schmidt Building, Corner of Independence Ave. And Garten str |
| Phone: | +264 61256601 (OFFICE) +264818619838 ( Area Manager Afework Yibrah) +264818007818 ( Airport Manager Altaf Shaikh) +264-816887552 (Sales Manager Sam Shubham ) |
| Email: | Salesmanager@ethiopianairlines.com (Sales Manager ) Wdhapt@ethiopianairlines.com (Airport Manager) TsigeG@ethiopianairlines.com (Area Manager) |
| Working Hours: | Mon to Fri ( 8 AM to 17 PM ), Sat ( 9 AM to 13 PM ) 24*7 Helpdesk number +264-8168875520 |
| Company: | Kales Airline Services BV |
|---|---|
| Address: | The Base A, 7th floor Evert van de Beekstraat 1-46 1118 CL Schiphol Airport, The Netherlands |
| Phone: | +31 20 655 3666 |
| Fax: | +31 20 405 46 49 |
| E-mail: | airlines.nl@kales.com |
| Website: | www.kales.com |
GSA- World Aviation Systems
| Tel | 64 9 905 6709 |
| Address | Level 26, SAP Tower. 151 Queen Street, Auckland 1010 P O Box 6247, Victoria Street West, Auckland 1142 |
| Ethiopianairlines@worldaviation.co.nz |
| City: | Niamey | |
|---|---|---|
| Address: | 1st Floor Euro World Chateau 1, BP: 11110, Niamey – Niger | |
| Phone: | (Cell): +227 90906540 / +227 90906542 / +227 91856720 | |
| E-mail: |
|
LAGOS CITY OFFICE (CTO) – For Booking, Refund, Ticketing, Payment, and other information
| City: | Lagos |
|---|---|
| Address: | No. 3 Idowu Taylor St., Victoria Island, Lagos |
| E-mail: | LOSCTO@ethiopianairlines.com, Lossup@ethiopianairlines.com, and lossm@ethiopianairlines.com |
| Phone: | +2342015012411,+2348034380470, and +2348038411111 |
| Working hours: | Monday - Friday: 08:30-17:00 |
LAGOS AIRPORT OFFICE (ATO) –FOR Baggage, Compensation, Service Recovery, and Information related to Visa
| Airport: | Murtala Mohammed Int'l Airport, Ikeja, Lagos |
|---|---|
For baggage related issue : | |
| Tel: | +234 9097011917,234 7036039257, 08039759710 |
| Working hours: | Monday - Sunday: 08:30-17:00 including public holidays. |
ABUJA CITY OFFICE (CTO)
| City: | Abuja | ||
|---|---|---|---|
| Address: | Ethiopian Airlines Silverbird Entertainment Center, Plot 1161, Memorial Drive, Central Business District. Abuja. Shop N0. 30 | ||
| E-mail: |
| ||
| Phone: | +234(0)8039759711, (0) 814 199 2990 | ||
| Working hours | Monday - Friday: 08:30-17:00 | ||
ABUJA AIRPORT OFFICE
| City: | Abuja |
|---|---|
| Address: | Nnamdi Azikiwe International Airport Ground floor |
| E-mail: | abvApt@ethiopianairlines.com; abvonlinedesk@ethiopianairlines.com; ZelalemMk@ethiopianairlines.com |
| Phone: | Office: +234 92902852 / 92902761 |
| call center number: +2348070180001 | |
| Working hours | Monday - Sunday: 08:30-17:00 including public holidays. |
ENUGU CITY OFFICE
| City: | Enugu |
|---|---|
| Address: | Polopark Mall, Polo Ground, Abakaliki road, Enugu north, Enugu state, Nigeria |
| E-mail: | Enuapt@ethiopianairlines.com, enuffp@ethiopianairlines.com, enucgo@ethiopianairlines.com |
| Working hours: | Monday - Friday: 08:30-17:00 |
KANO CITY OFFICE
| City: | Kano | ||
|---|---|---|---|
| Address: |
| ||
| Phone: | Office: +234 (0)8085015334 | ||
| Working hours | Mon-Fri: 08:30 - 17:00 | ||
KANO AIRPORT OFFICE
| Address: | Mallam Aminu Kano, International Airport Departure Hall, kano |
|---|---|
| E-mail: | bekeleb@ethiopianairlines.com |
| kanopsmsg@ethiopianairlines.com | |
| Phone: | 234(0)8144212215 |
| City | Oslo |
| Address: | Øvre Slottsgate 6, 0157 Oslo, Norway |
| E-mail: | Etres.norway@aviareps.com– Reservations Etsales.norway@aviareps.com– Sales |
| Phone | +47(0)2 - 206 4401 – Reservations |
| Full details of office/GSA | Aviareps; Øvre Slottsgate 6, 0157 Oslo, Norway ; Mon-Fri; 09:00-16:00 during working days/hours and off hours including holidays (if office is served through GCC) 47 22 06 44 01 |
| etres.norway@aviareps.com | |
| https://www.facebook.com/ethiopianairlines.no/?ref=aymt_homepage_panel | |
| http://www.twitter.com/flyethiopian | |
| Full details of Ground Handling company | Menzies Aviation Oslo - Sigrid Undset Plass, Terminalen 2026 Gardemoen |
| contact - telephone | +47 648 208 30 |
| oslo.baggage@menziesaviation.com | |
| Airport Check in area | olso Gardermoen Airport - Check-in Area 10 |
| Check in hours | 3hours before departure |
| Lounge Name | OSL lounge |
| Full details of Handling company | Menzies Aviation Oslo |
| oslo.baggage@Menziesaviation.com | |
| Lost & Found | Lost and Found |
| Contact | 4764813477 |
| hittegods@abss.no/td> | |
| website | https://avinor.no/en/airport/oslo-airport/plan-your-trip/lost-and-found/ |
| Cargo Sales Agent 1 | NordicGSA AS; Næringsparkvegen 10, 2060 Gardermoen, Norway ; +4763930690;info@nordicgsa.no; 09:00-17:00 |
| Cargo Sales Agent 2 | Abirta Cargo Services; Burgata 01, 182 Oslo Tel 929 94 363; Email cargo@abirta.no |
| Cargo Handling | Oslo Seafood & Cargo Center AS (OSCC) Head Office & Terminal Edvard Griegs Veg 45 2060 Oslo Airport Gardermoen, Norway |
| Contact - Telephone | Import Dept. Tel: +47 63 94 24 03 and Export Dept. Tel: +47 63 94 24 09 |
| export@oscc.no and import@oscc.no | |
| website | https://www.oscc.no/ |
| Airport website | https://avinor.no/en/ |
| customs country website | www.toll.no |
| visa regulations country website | https://www.udi.no/en/ https://www.schengenvisainfo.com/norway-visa/ |
| Live Animal/Petc handling | any country specific information you need to be incorporated - www.mattilsynet.no |
| Regional Manager | Surafel Worku; +46 702622268; surafelw@ethiopianairlines.com |
| Traffic and Sales Manager Norway | Bekalu Asmare; +4746262227; Bekalua@ethiopianairlines.com |
| Company | Bahwan Travel Agencies LLC |
|---|---|
| City: | Muscat |
Mailing address: Office Location: | 282, PC 100, Al Qurum Muscat, Sultanate of Oman Al Rawaq Building (Ground Floor) Opposite City Centre Qurum |
| Phone: | +968 24654221 / 24654222 / 24654223 |
| Fax: | +968 24659767 |
E-mail: Area manager: |
Contact for Pakistan
| City: | Karachi |
| Country: | Pakistan |
| Mailing address | G-1, Royal Heights, Sarwar Shaheed Road, Karachi |
| E-mail: | allkhiresandsalesstaff@ethiopianairlines.com |
| Phone: | +92 21 35632418 |
| Working hours: | 09:00 AM - 05:00 PM (MON-FRI) & 09: 00 AM - 01:00 PM (SAT) |
Contact for the Philippines
General Sales Agent
| Company: | Ethiopian Airlines Philippines Branch |
|---|---|
| Address: | GSA: Pan Euro International 12/F Frabelle Business Center 111 Rada St. Lagaspi Village, Makati City 1229 |
| Phone: | +632 848 0978 to 79 |
| Fax: | +632 848 1859 |
| Sales Department: | 8848 1858 |
| Email: | mnlsales@ethiopianairlines.com |
| Office Hours: | Monday - Friday 8:30 AM - 5:30 PM |
Airport Office
| Phone:: | +632 8879 5017 |
|---|---|
| E-mail: | mnlapt@ethiopianairlines.com |
| Office hour: | Flight Days 2:00 PM - 11:00 PM Non - Flight Days 11:00 AM - 6:00 PM |
| Company: | TAL Aviation Poland Sp. z o.o. |
|---|---|
| City | Warsaw |
| Mailing Address: | TAL Aviation Poland sp. z o.o., Emilii Plater 28, 1st floor, 00-688 Warsaw, POLAND |
| Phone: | +48 22 627 2259 |
| Fax: | +48 22 625 3146 |
| Contact person: | Mr. Radoslaw Grabski, Country Manager Poland Mrs. Agnieszka Musielak-Ulaszewska, Sales Manager |
| Working hours: | Monday-Friday: 09:00 - 17:00 |
GSA
| Company: | TAL Aviation Poland Sp. z o.o. |
| Address: | TAL Aviation Poland sp. z o.o., Emilii Plater 28, 1st floor, 00-688 Warsaw, POLAND |
| Phone: | +48 22 627 2259 |
| Working hours: | Monday-Friday: 09:00-17:00 |
Contact person: Mr. Radoslaw Grabski, Country Manager Poland
Contact for Portugal.
| Company: | SILON AVIACION S.L, Ethiopian Airlines GSA Portugal |
|---|---|
| Address: | SILON AVIACION S.L |
| Phone: | + 351 215933681 |
| reservas@ethiopianairlines.pro |
| Address: | GLOBAL BUSINESS CENTER Building A, Ground floor,AI Hitmi Village, Corniche Road,Doha, Qatar |
|---|---|
| City: | Doha |
| Phone: | +974 44161010 ,+97444631010 |
| Fax: | |
| E-mail: | DOHRES@ethiopianairlines.com, EthiopianAirlinesDoha@ethiopianairlines.com, |
| Po Box | 7377 |
| Working hours: | 8:00am-8:00pm Saturday to Thursday |
| Ramadan Working Hours: | 9:00am - 1:00pm and 7:00pm - 9:00pm Saturday to Thursday |
| Address: | Ever Brite Aviation TAMEER Building, 1st Floor, Office No. 1, Rawdat Al Khail, Doha, Qatar |
|---|---|
| Phone: | +974 60096644 |
| E-mail: | etcargodoh@everbriteqatar.com |
| Working hours: | 8:00 AM – 5:00 PM (Sunday to Thursday) Friday (Closed) 8:00AM – 1:00PM (Saturday) |
| Ramadan Working Hours: | 8:30 AM – 2:00 PM (Sunday to Thursday) Friday (Closed) 8:30AM – 1:00PM (Saturday) |
| City: | Brazzaville |
|---|---|
| Address: | Avenue Foch face, ministere de l'economie, des finances Lignelet Suzane photo, Rez de chausse (ground floor) |
| Mailing address: | P.O Box 14125 |
| E-mail: | bzvcto@ethiopianairlines.com, bzvsm@ethiopianairlines.com |
| Phone: | +242-066712020 /+242 05 331 2020/ 06 833 9333 |
| Working hours: | Mon - Fri: 08:00 - 18:00 Saturdays: 08:00 - 14:30 Sundays : 10:00-14:00 |
| Airport : | Maya-Maya Airport |
|---|---|
| Email: | bzvapt@ethiopianairlines.com |
| Phone | 00242 0650 80 491 |
| Working hours : | Mon- Sun :8.00AM-6.00PM |
| City: | Ponte Noire |
|---|---|
| City OfficeAddress: | 52,Avenue Charles De Gaulle Street, Immeube Lincoln Immoco. Ground Floor . |
| Email: | PNRCTO@ethiopianairlines.com |
| Phone: | 06 9833563 / 06 670 0252 /065100663 |
| Working hours: | Mon - Fri: 08:00 - 19:00 Saturdays: 08:00 - 18:00 Sundays : 10:00 - 14:00 |
| Airport: | Ponte Noire |
| Email: | PNRAPT@ethiopianairlines.com |
| Phone: | 242-069281057 |
| Company: | Euro World Sarl |
|---|---|
| Address: | Euro World Sarl,Immeuble Arc-En face chambre de Commerce, 1st floor-Centre Ville,Brazzaville |
| Phone: | +242-06 833 9333 / 06 510 0663 |
| Fax: | 31 020 655 3686 |
| E-mail: | rupesh.suchdevani@euro-world.in Tony.varghese@euro-world.in |
| Company: | TAL Aviation S.R.Ld |
|---|---|
| Address: | 3-5 Reinvierii Street, Mezanin, Sector 2, Bucharest, Romania |
| Phone: | +4021 315 1359 |
| Email:: | ethiopianairlines@talaviation.ro |
| Working hours: | Mon-Fri: 09:00-17:00 |
| Contact person: | Iulian Scrieciu, Country Manager Romania |
| Company: | Aviareps AG 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064 |
|---|---|
| City: | Moscow |
| Phone: | +7 (495) 937-59-45 |
| Fax: | 07 495 937 5951/812 740 3821 |
| E-mail: | ethiopianairlines_ru@aviareps.com |
| City: | Kigali | |
|---|---|---|
| Address: | KIC (UTC) Building 04 Off. Ground Floor | |
| Mailing address: | P.O. Box 385, Kigali | |
| E-mail: | KGLCTOstaffs@ethiopianairlines.com (Reservation & ticketing) kglsm@ethiopianairlines.com (Sales Manager) Bezawitt@ethiopianairlines.com (Area Manager) https://www.ethiopianairlines.com/RW/EN (Area Manager) | |
| Phone: |
| |
| Mobile: | (250) 788751585/788381228 (Reservation & Ticketing) (250) 788220220 (Sales Manager) (250) 788562469 (Area Manager) | |
| Working hours: | Mon - Fri: - 08:00 a.m. – 06:00 p.m. (GMT +2) Sat:- 09:00 a.m. – 03:00 p.m.(GMT +2 |
| Airport: | Kigali International Airport |
|---|---|
| Address: | Departure Terminal |
| E-mail: | Allkgletairportstaff@ethiopianairlines.com |
| Phone: | (250) 788380677 |
| Company: | Euroworld Travel Services |
|---|---|
| Address: | UTC Building,Office #25,P.O.Box No.385,Kigali,Rwanda |
| Phone: | (250) 525570440/42 |
| Mobile: | (250) 788751585/788220220 |
| E-mail: | bmewtskgl@euro-world.in ewtskgl@euro-world.in |
| Toll Free 8008500286 24 hours all year round |
|---|
| City: | Dammam |
|---|---|
| Address: | Building No. 8550 Al Amir Fisal Bin Fahad Rd 2934 Al Khobar Ash Shamaliyah District Postal Code 34426 Al Khobar |
| Email: | Dmmcto@ethiopianairlines.com |
| Mobile: | +966138231642 |
| Contact hours: | 08:30 Am- 05:30 Pm |
| Airport Baggage Service | 966138319026 |
| City: | Jeddah |
|---|---|
| Address: | Adham Commercial Center Building No. 4947 Madina Road 7576 Al Ruwais District PO Box 8913, Postal code 21492 |
| Administration email | Jedcto@ethiopianairlines.com |
| Reservation office email | Jedres@ethiopianairlines.com |
| Town Office Phone | 00966 12 6512365 / 6516614 / 6519609 |
| Mobile : | 00966-505641203/966-550 672 015 |
| Contact Hours | 08:30 Am- 05:30 Pm |
| Airport Office Mobile | 009665-506424173 / 9665-562225579 / 9665-531018670/009665 502697704 |
| Contact Hours | 08:30 Am- 05:30 Pm / 10:00 Pm - 08:00 Am |
| Jedapt@ethiopianairlines.com | |
| Airport Baggage Service (SGS) | 12 2203301 |
| City: | Madinah |
|---|---|
| Address: | Building No. 7926 Sultana Street 3369 Ar Rayah District Postal Code 42312 |
| E-mail: | Medapt@ethiopianairlines.com |
| Mobile | 009665-537036848 / 9665-539616000 / 9665 53807912 |
| Contact Hours | 08:30 am - 05:30 Pm |
Baggage Service Contact Mobile |
00966 50436 5595 |
| City: | Riyadh |
|---|---|
| Address: | Building 8641 Kanoo Building Nasr Bin Sayyar Street 3756 Al Wizarat District Postal Code 12622 |
| Mobile | 009665-505217168 / 9665-567792937 / 9665 53807912 |
| Contact Hours | 08:30 am - 05:30 Pm |
| E-mail: | Ruhapt@ethiopianairlines.com |
| City: | Dakar |
|---|---|
| Address: | Immeuble la rotonde Rue Dr Theze |
| Mailing address: | P.O. Box 50800 CP18524 Dakar, Senegal |
| E-mail: | DKRCTO@ethiopianairlines.com |
| Phone: | 00 221 33 823 55 52/54 |
| Fax: | 00 221 33 823 5541 |
| Airport: | Leopold Sedar Senghor International Airport |
|---|---|
| Address: | Leopold Sedar Senghor International Airport |
| Tel: | 00 221 33 820 93 96, 00 221 33 820 93 96 Free |
| Fax: | 00 221 33 823 5541 |
| dkrapt@ethiopianairlines.com |
| GSA: | Pax |
|---|---|
| Name: | CAT AVIATION |
| Code: | BEG |
| City: | BELGRADE |
| Country: | SERBIA |
| Position: | reservations |
| E-mail: | ethiopian@qat.co.rs |
| Telephone Number: | +381112631327 |
| Fax Number: | 2631091 |
| Working Hours: | 09:00-16:00 |
General Sales Agent - Passenger
| Company: | CAT Aviation |
|---|---|
| Address: | Knez Mihailova 30/II, 11000 Belgrade, Serbia |
| Phone: | +381 11 2631327 |
| Email: | ethiopian@talaviation.rs |
| Working hours: | Mon-Fri: 08:30-16:30 |
| Contact person: | Veljko Markovic, Country Manager |
| City: | SEYCHELLES |
|---|---|
| Company: | Mason's Travel (Pty) Ltd |
| Mailing Address | Revolution Avenue, Michel Building, Victoria, Mahe, Seychelles |
| Phone: | Reservation: + 248 4288907/8909, GSA manager +248 4288811 Area Manager: + 248 2616536 MOBILE/+ 248 4288906, Admin. + 4288908 |
| Mailing Address: | P.O. Box 459, Victoria, Mahe, Seychelles |
| E-mail: | Reservation:EthiopianAirlines@masonstravel.com Office Manager: marenaud@masonstravel.com (Mary-Anne) Area Manager: kassahuntef@ethiopianairlines.com (Kassahun Tefera Mr) |
| Working Hours: | Mon- Fri- 08:00- 16:30, Saturday 08:00- 12:30, Sundays and holydays closed |
| City: | SEYCHELLES |
|---|---|
| Phone: | Duty phone: +248 2532802 |
| E-mail: | sezapt@ethiopianairlines.com |
| Working Hours: | 08:30- 18:30 Monday- Sunday including holydays |
| City: | Freetown |
|---|---|
| Address: | 32, Main Motor Road – Congo Cross |
| Phone: | +232-33-071071 +232-88-071071 |
| Company: | Maple Aviation Pte.Ltd |
|---|---|
| City: | Singapore |
| Address: | 350 Orchard Road, #17-10 Shaw House, Singapore 238868 |
| Ticketing/Reservation: | (65) 6538 5515/ 6860 |
| E-mail: | |
| Operation Hours: | 09:00 – 17:30 Monday to Friday Closed on Saturday, Sunday and Public Holidays |
| GSA: | Pax |
|---|---|
| Name: | CAT AVIATION |
| Code: | LJU |
| City: | LJUBLJANA |
| Country: | SLOVENIA |
| Position: | reservations |
| E-mail: | ethiopian@i-fly.si |
| Telephone Number: | +385912999655 + 381112631327 |
| Fax Number: | 4360299 |
| Working Hours: | 09:00-16:00 |
General Sales Agent - Passenger
| Phone: | +385 91 2999 655 |
|---|---|
| Email: | zeljka.m@tal-aviation.com ethiopian@talaviation.rs |
| Working hours: | Mon-Fri: 08:30-16:30 |
| Contact person: | Veljko Markovic, Country Manager |
| City: | Mogadishu , Somalia |
| Company: | Rugsan travel agency |
| Address: | Sahal terminal KM4 Sahal haul Bus terminal |
| Tel: | Reservation: +2526150363999 Sales: +2526150363999 Area Manager:+ 252682000888 |
| Mobile: | + 252682000888 |
| E-mail: | MGQGSSASALES@ethiopianairlines.com Reservation : MGQGSSASALES@ethiopianairlines.com Sales : MGQGSSASALES@ethiopianairlines.com Office Manager: moogemustafe@gmail.com Area Manager: ErmiasMo@ethiopianairlines.com |
| E-Working Hours: | Mon-Sun 7:30 AM to 6:30 PM |
Airport office
| City: | Mogadishu |
| Address: | ADEN ADE International Airport |
| E-mail: | AllMGQP@ethiopianairlines.com |
| Phone: | +252613723080/ (Airport Supervisor) |
| Working Hours: | 8:00 AM to 6:00 PM |
| City: | Hargeisa |
|---|---|
| Company: | Noble Travel Agency |
| Address: | 26 June main street, Derro Mall building ground & first floor, Hargeisa, Somaliland |
| Tel: | Reservation: +252 2 528445 Sales: +252 2 528445 Area Manager:+252634832350 |
| Mobile: | + 25263 4855950/51/52/53 |
| E-mail: | HGAsales@ethiopianairlines.com Reservation : reservation@noble-travel.com Sales : HGAsales@ethiopianairlines.com Office Manager: Abdirahman.issa@noble-travel.com Area Manager: BeniyamAy@ethiopianairlines.com |
| E-Working Hours: | Mon-Sun 7:30 AM to 6:30 PM |
| City: | Hargeisa |
|---|---|
| Address: | Egal International Airport |
| E-mail: | AllHGAETAirportStaff@ethiopianairlines.com |
| Phone: | +252634882399 (Airport Supervisor) Airport Contact:Mr. Mustafa Hirsi |
| Working Hours: | 8:00 AM to 6:00 PM |
Contact for South Africa
Global Call Center: 00:01- 24:00 (Monday to Sunday)
Contact Number: 0875518262 and +27-218197028
Email Address: Reservation@ethiopianairlines.com
| Bank Details: | |
|---|---|
| Name of the Bank | NEDBANK |
| Account Number | 1965370241 |
| Branch Code: | 198765 |
| IMPORTANT: Please use your Reservation code as a reference when transferring the funds, Select immediate clearance for funds to reflect same time in to our account. Proof of payments must be emailed to ALLJNBETCTOStaff@ethiopianairlines.com | |
| Johannesburg Ticketing and Reservations: Monday – Friday (08:30 – 17:00) | |
|---|---|
| Telephone : | 011-326-1190 |
| Reservations email: Chief Ticketing: | ALLJNBETCTOStaff@ethiopianairlines.com |
| JNBCTORESOFF@ethiopianairlines.com / +2782 896 8457 | |
| Physical Address: | Unit 7- Ridgeview Office Park 248 Kent Avenue, Ferndale Randburg |
| JOHANNESBURG, 2194 | |
| Johannesburg Airport | |
| Telephone : | 011-390-3819 and 082 329 8368 |
| Email: | Jnbapt@ethiopianairlines.com |
| Working Hours: | 09:00 to 17:00 (Monday to Sunday ) |
| Physical Address: | Terminal Building, 3/F, Office No. WL.10 |
| Oliver R. Tambo Int Airport | |
| Administration | |
| Telephone : | 011-781-5051 |
| Email : | Adminjnb@ethiopianairlines.com |
| Ethiopian Cargo | |
| Aerolink Consulting (GSSA ) | |
| Telephone : | +27 (0)87 150 1900 |
| Email : | Bookings@aero-link.co.za |
| Physical Address : | Oliver R . Tambo Int Airport , Cargo Terminal |
| Cape Town Ticketing and Reservations: Monday – Friday (08:30 – 17:00) | |
|---|---|
| Telephone : | +27 218791520 and +27 218791524 |
| Email Address: | Allcptetctostaff@ethiopianairlines.com |
| Chief Ticketing: | cptres3@ethiopianairlines.com |
| Physical Address: | 47 Strand Street, Cape Town |
| Traffic & Sales Manager: | WondwossenM@ethiopianairlines.com |
| Sales Representative: | Salesrep1@ethiopianairlines.com |
| Contact Numbers: +27 63 692 2790 / +27 82 329 9454 Administration | |
| Telephone : | +27 218791522 |
| Email: | admincpt@ethiopianairlines.com |
| Cape Town Airport | |
| Telephone : | 021-936-3667 and 081 015 1875 |
| Email: | AllCPTETairportstaff@ethiopianairlines.com |
| Working Hours: | Monday – Sunday (7 days a week) 10:30 – 15:30 |
| 1st Floor, International Departures | |
| Cape Town International | |
| City: | Seoul |
|---|---|
| Address: | 12F, Twin Tree Tower A |
| Mailing address: | 6 Yulgok-ro, Jongro-gu, Seoul, Korea (03142) |
| Phone: | +82-2-733-0325 |
| Fax: | +82-2-771-1157 |
| E-mail: | etkorea@sharp.co.kr |
| Working Hours: | MON-FRI 09AM to 06PM |
| Airport: | Incheon Airport |
|---|---|
| Address: | #2056, Passenger Terminal, Incheon Int`l Airport Woonseo-dong, Joong-Gu, Incheon City, Korea |
| Phone: | +82-32-743-5704 |
| E-mail: | |
| Working Hours: | TUE, THU, SAT: 01Pm to 10Pm |
Tomping, Airport - Ministries Road, Panorama Plaza Hotel, Ground Floor
| City: | Juba |
|---|---|
| Address: | Tomping, Airport - Ministries Road, Panorama Plaza Hotel, Ground Floor |
| E-Mail: | Yared Melaku YaredM@ethiopianairlines.com |
| Tel: | +211 927773498(Area Manager) |
| Email: | Lulu Sileshi Kidane LuluSi@ethiopianairlines.com |
| Tel: | +211929703066 (Manager Airport Services) |
Cargo Sales Agent | |
| Contact: | David Njuguna |
| Address: | Juba Raha Complex, Juba Town, South Sudan |
| E-mail: | david@freight-in-time.com |
| Tel: | +211921800678 (Cargo Manager) |
City Office | |
| Address: | Tomping, Airport - Ministries Road, Panorama Plaza Hotel, Ground Floor |
| E-Mail: | Yared Melaku YaredM@ethiopianairlines.com |
| Tel: | +211929703066 (Manager Airport Services) |
| E-Mail: | JUBCTO@ethiopianairlines.com |
| E-Mail: | Mr. Alias James AliasJ@ethiopianairlines.com |
| Tel: | +211929255554 |
| E-Mail: | Mr. Daniel Piol Danielp@ethiopianairlines.com |
| Tel: | +211920701100; +211915535300 |
Airport Office | |
| Address: | Juba International Airport (JIA) |
| E-Mail: | Lulu Sileshi Kidane LuluSi@ethiopianairlines.com |
| Tel: | +211929703066 (Manager Airport Services) |
| E-Mail: | JUBAPT@ethiopianairlines.com |
| E-Mail: | Mr. Noel Kandido Noelk@ethiopianairlines.com |
| Tel: | +211921488888 |
| City Ticket Office | |
| City: | Madrid |
| Address: | JORGE JUAN, 68. 1º D 28009 MADRID |
| Phone: | +34 914015701 Reservation: +34 914022718 Sales: +34914015701 Area Manager: +34 914022718 |
| Fax: | +34 914015739 |
| Email: | ethiopian@airlinesairmat.com Reservation : reservas@airlinesairmat.com Sales: ethiopian@airlinesairmat.com Office Manager: airmat@airlinesairmat.com Area Manager: mayte@airlinesairmat.com |
| Working hours: | Morning: 09:30 - 14:00 Afternoon: 15:00 - 18:00 |
| Email: | madapt@ethiopianairlines.com madet@airlinesairmat.com |
| Working hours: | 24 hours |
| AD Cargo SL ( ET CARGO GSSA ) | |
| Offices: | MAD |
| Tel: | + 34 916 301 823 |
| Email: | bookings@aircargob.com |
| City: | Khartoum |
|---|---|
| Address: | Al Amarat, 7th St. , Africa street, Khartoum, Sudan |
| Mailing address: | P.o Box 944 Khartoum, Sudan |
| E-mail: | WondwossenS@ethiopianairlines.com, krtres@ethiopianairlines.com, krtsm@ethiopianairlines.com, KRTAPT@ETHIOPIANAIRLINES.COM, |
| Phone: | +249-83-762088/92/63/62 |
| Fax: | + 249-83-788428 |
| Working hours in Local Time: | Sun – Thu 08:00 AM - 03:00 PM Sat 09:00 AM-01:00 PM The exception of Ramadan season: Office will be closed by 02:00 PM |
| Getting there: | GoogleMap |
| Airport: | Khartoum International Airport |
|---|---|
| Address: | Khartoum |
| Tel: | +249-83-790991 |
| E-mail: | krtapt@ethiopianairlines.com, GetachewG@ethiopianairlines.com |
| Working hours: | Operational from 08:00 AM - 03:00 PM |
GSA for Passenger | |
City: | Stockholm |
Address: | Isafjordsgatan 32C Ground floor, 164 40 Kista, Sweden |
E-mail: | Etres.sweden@aviareps.com – Reservations |
Phone: | +46(0)8 - 440 0060 – Reservations |
Working hours: | Mon-Fri 09:00-17:00 Visiting hours Mon-Fri 09:00-16:00 |
Airport Office | |
Airport | Arlanda International Airport |
Address: | Arlanda Airport Terminal 5 |
Phone: | +46709556073 |
GSA for Cargo (only cargo-related issues) | ||
City: | Malmö | |
Address: | Regementsgatan 8, 1 Tr , Se-211 42 Malmö Sweden | |
Phone: | +46 4036 3800 | |
Fax: | +46 4036 3818 | |
Email: | adam.gunnarsson@kales.com | |
Working hours: | Mon-Fri 08:00-17:30 | |
City: | Stockholm | |
Address: |
| |
Phone: | +46 8594411 90 | |
Fax: | +46 8594422 44 | |
E-Mail: | adam.gunnarsson@kales.com | |
Working Hours: | Mon-Fri 08:00-17:30 | |
City: | Stockholm | |
Address: | Travel Cargo (airfreight of private goods), Sky City Arlanda, close to Terminal 5. | |
Phone: | +46-(0)8-597 854 80 | |
Email: | ||
Working hours: | Mon-Fri 08:00-16:45 (close for lunch 12:00-13:00) | |
| City: | GENEVA |
| City Ticket Office | Ethiopian Airlines |
| Address: | Michel-Roset 1, 1201 Geneva |
| Phone: | |
| Reservation | 0041 (0)44 286 99 07/ 0041 (0)44 286 99 15/ 0041(0)44 286 99 68 |
| Area Manager | 0041(0)44 286 99 05 (office) Mobile: 0041(0)78 254 33 55 |
| Working Hours | Monday to Friday,09:00-12:00 /13:00-17:00 |
| Reservation | Ethiopian-Switzerland@aviareps.com |
| Area Manager | BekeleB@ethiopianairlines.com |
| Airport Office | 31 route de l’aéroport, Po Box 285, 1215 Geneva 15 |
| Phone: | Office 0041(0)22 799 39 01/ Mobile: 0041(0)78 254 33 55 |
| ALLGVAETAirportstaff@ethiopianairlines.com | |
| City: | ZURICH |
| City Ticket Office Address: | Ethiopian Airlines Lavaterstrasse 66, 8002 Zurich, Switzerland |
| Phone: | 0041 (0)44 286 99 68 |
| Reservation | 0041 (0)44 286 99 68 |
| Working Hours | Monday to Friday,09:00-12:00 /13:00-17:00 |
| Reservation | Ethiopian-Switzerland@aviareps.com |
| Traffic Sales Manager | mathiasa@ethiopianairlines.com |
| Airport Office | Ethiopian Airlines, Postfach CH-8058 Zürich-Flughafen, Switzerland |
| Phone: | 0041(0)78 202 91 34 |
| ALLZRHETAirportstaff@ethiopianairlines.com |
| City: | Dar es Salaam |
|---|---|
| Address: | T.D.F.L Building, Upanga street, Dar Es-Salaam |
| Mailing address: | P O BOX 3187 |
| E-mail: | darcto@ethiopianairlines.com, darres@ethiopianairlines.com, darcto1@ethiopianairlines.com |
| Phone: | (255-22) 2117063-4-5/2125443, (255-786) 285 899 |
| Working hours: | Mon - Fri 08:30-16:30 Sat 08:30-13:00 |
| Airport: | Julius Nyerere International Airport |
|---|---|
| Address: | Ethiopian Airlines 1st Floor Rm No 1003 |
| Phone: | (255-656)620 990, (255-786) 285 898, 255 22 2844211-2 |
| ALLDARETAirportStaff@ethiopianairlines.com | |
| Working hours: | Mon - Sun: 11:00-18:00 |
| City: | Arusha |
|---|---|
| Address: | Boma Road |
| Mailing address: | P.o.Box 93 Arusha, Tanzania |
| E-mail: | Hawazk@ethiopianairlines.com |
| Phone: | Reservations: (255 - 27) 250 4231 or (255-27) 250 6167 Manager direct line: (255 - 27) 250 9904 |
| Working hours: | Mon - Fri 08:30 - 17:00, Sat 08:30 - 13:00 |
| Airport: | Kilimanjaro International Airport |
|---|---|
| Address: | Departure lounge |
| E-mail: | JROapt@ethiopianairlines.com |
| Phone: | (255) 2554159 |
| Working hours: | Mon - Sun 13:00 - 17:00 |
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Ethiopian airlines Global call center (+251) 116656666)
24 /7 throughout the year
| City: | Zanzibar |
|---|---|
| Address: | Malindi street, Opposite Friday Mosque Zanzibar |
| Mailing address: | P.O Box 3074 Zanzibar, Tanzania |
| E-mail: | infomarhaba@zanzinet.com |
| Phone: | Office: (255-24) 2231527/8, 2232958, Mobile: 255(0) 777 667 665 0713903433 Nadya (Supervisor) 0754710570 Mohammed(Sales Manager) |
| Fax: | (255-24)223152 |
| Working hours: | Mon - Thu 08:30-13:00 / 14:00-17:00 Fri 08:30-12:00 / 14:00- 17:00 Sat 08:30-12:30 |
| Airport: | Abeid Amari Karume International Airport |
|---|---|
| Address: | Kisauni Area |
| Mailing address: | P.O Box 3074 Zanzibar, Tanzania |
| E-mail: | AllZNZETAirportstaff@ethiopianairlines.com, AhmedMh@ethiopianairlines.com, KheirM@ethiopianairlines.com, FauzA@ethiopianairlines.com BethlehemG@ethiopianairlines.com(Manager) |
| Phone: | +255 (0) 774417070 |
| Fax: | (255-24)223152 |
| Working hours: | Mon - Sun: 10:00 -18:00 |
| E-mail: | Zatcargo@gmail.com cargoservices@zat.co.tz |
|---|---|
| Phone: | +255 773 86 4052 /778839562 |
| E-mail: | ZAT LL baggagetracingznzapt@gmail.com |
|---|---|
| Phone: | +255773772200 |
GHA Manager Mr Hassan 255 777410114 in case of emergency.
| darcto@ethiopianairlines.com, darres@ethiopianairlines.com, darcto1@ethiopianairlines.com |
| darcto@ethiopianairlines.com, darres@ethiopianairlines.com, darcto1@ethiopianairlines.com |
| darcto@ethiopianairlines.com, darres@ethiopianairlines.com, darcto1@ethiopianairlines.com |
| (255-22) 2117063-4-5/2125443, (255-786) 285 899 |
| (255-22) 2117063-4-5/2125443, (255-786) 285 899 |
| (255-22) 2117063-4-5/2125443, (255-786) 285 899 |
| Global Call Center Toll Free | 001800 1562 069 708 OR 025088794 24 hours all year round |
|---|
| City: | Bangkok |
|---|---|
| Address: | 18th Floor, Unit 1807 140 One Pacific Palace, Sukhumvit Road, Klongtoey, Bangkok 10110, Thailand |
| E-mail: | Etbkk@ethiopianairlines.com |
| Phone: |
+66 0 26534366 or +66 0 26534367 Office Landline +66 0 618234545 or +66 0 627872143 Sales Representative- Mobile +66 0 818251446 -Area Manager- Mobile |
| Fax: | +66 0 26534370 |
| Working hours: | Mon - Fri 09:00- 18:00 |
| Airport: | Suvarnabhumi International Airport |
|---|---|
| Mailing address: | 2nd Floor, Unit Z2-016, Airlines Operation Building (AOB) 999 Moo 1, Nong Prue, Bang Phli, Samut Prakan 10540 Thailand |
| Phone: |
+66 0 21343061 Office Landline +66 0 818590428 Station Manager Mobile |
| Fax: | +66 0 21343060 |
| bkkapt@ethiopianairlines.com | |
| Working hours | Everyday |
| City: | Lome |
|---|---|
| Address: | Hotel Palm Beach, 1 Rue Komore |
| Mailing address: | P.O. Box 12923 – Lome, Togo |
| E-mail: | BarnabasM@ethiopianairlines.com lfwres@ethiopianairlines.com |
| Phone: | 228 22217074, 228 22218738 or 228 70705050 |
| Working hours | Mon - Fri 08:00-17:00 Sat 09:00-12:00 |
| City: | Lome |
|---|---|
| Mailing address: | Aeroport Gnassingbe, Eyadema P.O. BOX 12923, Lome, Togo |
| E-mail: | AllLFWETAirportStaff@ethiopianairlines.com |
| Phone: | (228) 22263029 / Mobile Number-92818030 |
| Working hours | Mon - Sun per flight schedule |
| GSA: | Pax |
|---|---|
| Name: | PANORAMA HAVACILIK VE TURIZM LTD |
| Code: | IST |
| City: | ISTANBUL |
| Country: | TURKEY |
| Position: | Sales & Reservations |
| E-mail: | ethiopian@panoramaglobal.net |
| Telephone Number: |
+90-212-2315919 +90-212-2192118 +90-212-2192123 |
| Fax Number: | 2309171 |
| Working Hours: | City: 09.00- 17.00 |
| GSA: | Cargo |
|---|---|
| Name: | AIRMARK Airline Marketing & Services |
| Code: | IST |
| City: | ISTANBUL |
| Country: | TURKEY |
| Position: | reservations |
| E-mail: | ethiopiancargo_turkey@air-mark.com |
| Telephone Number: | +90-212-4441472 |
| Fax Number: | +90-212-2454465 |
| Working Hours: | City: Mon-Fri 08.00 to 18.00 Sat 10.00 to 13.00 |
City Ticket Office | |
City: | Kampala |
Address: | Plot 1 Kimathy Avenue P.O. Box 3591 Kampala |
Phone: | Area Manager: Mobile Number is +256752745118 Senior Sales Rep & Ticketing Supervisor: Sales Rep : Reservations & Ticketing: +256 414 254796 +256 414 254797 Administrator Call Centre (Toll Free) |
Fax: | +256 414231455 |
E-mail: | klacto@ethiopianairlines.com (City office) klaagt2@ethiopianairlines.com (Administrator) |
Working hours: | Mon - Fri 08:30Am - 05:00Pm |
Airport Office | |
City: | Entebbe |
Address: | Entebbe International Airport |
Phone: | +256 414 321130 |
E-mail: | |
Working hours: | Mon - Fri 09:00-18:00 |
| For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries |
24 hours all year round |
| City: | Dubai – United Arab Emirates |
|---|---|
| Address: | Lootah Building, Ground floor, Al Garhoud, Dubai, UAE (Near GGICO Metro Station exit 2 next to Al Dar University) |
| Mailing address: | P.O. Box 7140, Dubai, UAE |
| E-mail: | dxbres@ethiopianairlines.com |
| Phone: | 8000320372 Reservation | Admin +9714 2236639/7963 Extn 4 |
| Working hours: | MON - SAT 08:00 – 17:45 |
| City: | Dubai – United Arab Emirates |
|---|---|
| Address: | Lootah Building, 2nd floor, Flat 202, Al Garhoud, Dubai, UAE (Near GGICO Metro Station exit 2 next to Al Dar University) |
| Mailing address: | P.O. Box 7140, Dubai, UAE |
| E-mail: | dxbcargo@ethiopianairlines.com |
| Phone: | +9714 2822880 |
| Working hours: | MON - SAT 09:00 – 17:00 |
| City: | Dubai – United Arab Emirates |
| Airport: | Dubai International Airport Terminal 1 |
| Address: | Departure Terminal One, Off No. 1018 & 1086 Dubai International Airport |
| Mailing address: | P.O. Box 7140, Dubai, UAE |
| Phone: | +9714 5049748, 5049750 , 5049751 |
| E-mail: | dxbapt@ethiopianairlines.com |
| Working hours: | Office shift: SUN - FRI 08:00 - 16:00 Afternoon shift: MON - SUN 12:30 - 20:30 Night shift: MON - SUN 23:00 - 07:00 |
| City: | Dubai – United Arab Emirates |
|---|---|
| Company: | Asian Air Travel & Tours Agency |
| Address: | Bin Lootah Bldg-9, Ground Floor, Shop no 33&34, Naif, Sabka street, Dubai, UAE (near Al Ghurair Mosque) |
| Mailing address: | P.O. Box 65006, Dubai, UAE |
| Phone: | +9714 2980111 |
| Fax: | +9714 2999883 |
| info@asiantraveltours.com | |
| Working hours: | SUN - THU 10:00- 20:00 | FRI 03:00-21:00 |
| City | Abu Dhabi |
|---|---|
| Company: | Salem Travel Agency, |
| Address: | Dhafir Tower, Ground Floor, Al Najada Street, Abu Dhabi, UAE |
| Mailing address: | P.O.Box 346, Abu Dhabi, UAE |
| Phone: | +9712 6271400 | +9712 6218000 | +9712 6273333 |
| ethiopianair@salemtravels.ae | |
| Working hours: | MON -THU & SAT: 09:00 – 20:00 | FRI & SUN: 09:00 – 18:00 |
| |||||||||
| Phone: +44 (0) 1753967980 Calls answered 24/7 | |||||||||
| Office Working hours: 09:00 to 17:30 Mon to Friday (Calls answered 24/7) Phone: +44 208 987 2480 | |||||||||
| Airport Office: London Heathrow | |
|---|---|
| Mailing address: | L5.0170 Terminal 2, The Queen’s Terminal London Heathrow Airport Middlesex, TW6 1EW E-mail: |
| E-mail: | Airportofficelondon1@ethiopianairlines.com Airportofficelondon2@ethiopianairlines.com AllLonETAirportstaff@ethiopianairlines.com |
| Phone: | +44 (0) 7375422248/+44 (0) 208 745 4235 (call after 1600 hours UK Local time) |
| Airport Office: Manchester Airport: | |
|---|---|
| Mailing address: | Room 3366B, Terminal Two, Manchester Airport, Manchester, M90 1QX |
| E-mail: | Global baggage handling (within 14 Days from Arrival/report) admin1@globalbaggage.co.uk MANAPT (After 14 Days from Arrival/report) Tel +44 (0) 7944 382161 Manapt@ethiopianairlines.com Mansup@ethiopianairlines.com |
| Phone: | Tel +44 (0) 161 4896421 |
- Please note that our airport offices are not open for enquiries such as new bookings, flight/date changes, cancellations, refunds etc.
For such enquiries, please contact the London office.
Email lonres@ethiopianairlines.com and/or Reservation@ethiopianairlines.com
| Airport Office: London Gatwick Mailing address: Room 19, Jubilee House, Gatwick Airport, North Terminal, WEST SUSSEX, RH6 0PJ E-mail: lgwapt@ethiopianairlines.com Phone: +44 7946472824 London Gatwick Airport: Tel-+44 (0) 7901041180 Email address: LGWBSO@REDHANDLINGUK.com |
|---|
| |||||||||||
| Cargo Office Contact Details: | |||||||||||
| Office Telephone: | Heathrow: Exports : +44 (0) 1614377360 Email addresses: exports@itcoltd.com London: +44 (0) 208 570 7777 Email addresses: info@unicornsl.co.uk Heathrow: Imports: +44(0) 1784 425150 London Gatwick Exports : +44 (0) 1614377360 London Gatwick Imports: +44(0) 1784 425150 Manchester: Exports : +44 (0) 161 4377360 Manchester: Imports: +44(0) 161 4902568 Dublin: Exports: +353 (0) 86 851 6621 Dublin: Imports: + 353 (0) 1 8125610 | ||||||||||
For Reservations, Sales, arrival/departure, ShebaMiles, and other inquiries
City Office
| City: | Washington DC |
|---|---|
| Country: | United States of America |
Mailing address: | 3133 Mt. Vernon Avenue, Alexandria, VA 22305 |
| E-mail: | WASCTO@ethiopianairlines.com |
| Phone: | 703 682 0570 and/or Toll free 1-800 445 2733 |
| Fax: | 703 682 0573 |
| Working hours: |
| Airport: | Washington Dulles International Airport |
|---|---|
| Address: | Ethiopian Airlines, 1 Saarinen Circle, Dulles International Airport Lower Level Office # G - 53G Sterling, VA 20166 |
| Tel: | 703 572 6809 |
| Fax: | 703 572 8738 |
| wasapt@ethiopianairlines.com |
General Sales Agent – Cargo only
East USA (Washington DC, Chicago and all East part of USA)
| Company: | - Heavyweight Air Express |
|---|---|
| Address: | 1555 Mittel Blvd Suite C, Wood Dale IL, 60191 |
| Phone: | 630 595 2323 |
| Fax: | 630 595 3232 |
| hae.us@heavy-weight.com and EASTUSACargoGSAHAE@ethiopianairlines.com |
West USA (New York, New Jersey, Miami and all West Part of USA)
| Company: | GSA Force/Megacap Aviation |
|---|---|
| Address: | Building 66 Area C, Jamaica NY 11430 USA |
| phone | |
| bookingsethiopianUS@gsaforce.com and
WESTUSACargoGSAMG@ethiopianairlines.com |
Ethiopian doesn’t accept cargo from individual cargo clients out of the US but from known shippers, the below are some of CBP certified known shippers that can get you cargo services on Ethiopian. You may reach out to any one of your choosing.
Known Shippers USA/FF
Name | Contact Phone |
In-Time Shipping | 516-758-7719 |
AFricgo | 240-641-8828 |
Nathan Cargo | 703-953-3949 |
A2Z | 703-751-2000 |
All freight | 703-658-4320 |
Global Cargo | 410-698-2035 |
Cargo link | 281-449-7755 |
About Inbound/Import Shipments destined to US cities other than our online points.
-All shipment trucked to the final destination in US needs to be collected from the trucking company “Forward Air”. You can also track your shipment on Forward Air tracking site by using the shipment AWB number without the first three-digit code-071 on the following site. https://www.forwardair.com/
Airport Office - Newark | |
| Airport: | Newark Liberty International Airport |
| Address: | 18 terminal B , level 3, Newark NJ 07114 |
| Tel: | 973 353 0223 |
| Fax: | 973 3530222 |
| New York Airport NYCAPT@ethiopianairlines.com | |
Airport Bag Service | |
| Newark: | 862 240 8013 |
| New York -JFK: | 908 956 1318 |
Airport Office - Chicago | |
| Airport: | Chicago O’Hare international airport |
| Address: | Terminal 5 Chicago, IL 60666 |
| Tel: | 773 974 2001 |
| Fax: | |
| EliasG@ethiopianairlines.com | |
| airportofficeord@ethiopianairlines.com | |
ORD/Chicago Cargo Handling
| Company name: | AGI Alliance Ground International |
| Address: | 517 Express Center Drive Schiller Park IL, 60176 |
| Tel: | 773-686-5840 |
| Company | Vector Aviation Co.Ltd |
|---|---|
| City: | Ho Chi Minh |
| Mailing Address | 39B Truong Son str., Ward 4, Tan Binh district, Ho Chi Minh City, Vietnam, Hai Au building 11th floor |
| Phone: | (+8428)3547 2477 |
| Fax: | |
| E-mail: | ethiopianairlines.sgn@vector-aviation.com.vn |
| City: | Ndola |
|---|---|
| Address: | Simon Mwansa Kapwepwe International Airport |
| Phone: | Office: +260-212-615368 Mobile: +260-950 585343 / +260-971 107928 |
| Email: | NLAAPT@ethiopianairlines.com, |
| Working hours: | Mon - Fri: 08:00Am - 04:30 Pm Sat & Sun: 09:00Am - 04:00 Pm |
Airport
| City: | Lusaka |
|---|---|
| Airport: | Kenneth Kaunda International Airport |
| Address: | Main Terminal Building |
| Mailing Address: | P.O. Box 32240 Lusaka, Zambia |
| Mobile: | +260955271141 |
| Telephone: | +260211271141 |
| Email: | LUNAPT@ETHIOPIANAIRLINES.COM |
| Working Hours: | 9:30 to 16:00 |
Cargo
| City: | Lusaka |
|---|---|
| Airport: | Kenneth Kaunda International Airport |
| Address: | Bid Air-Main Terminal Building |
| Telephone: | +260211271178 - Mildred |
| Email: | easadmin@iconnect.zm |
| Working Hours: | 09:00 to 16:00 |
Imports | Email: imports@nac2000.com.zm Phone numbers: + 260 211 271012 / 271486 / 271046 / 271258 |
Escalation 1 Tasila.Phiri@nac2000.com.zm (Customer Services Manager - Cell +260 979440000) | |
Escalation 2 Tasila.Phiri@nac2000.com.zm (Customer Services Manager - Cell +260 979440000) Jonathan Lewis (Managing Director - Cell +260 976296761) | |
Exports | Emails: lundo@nac2000.com.zm, dutyofficers@nac2000.com.zm Phone numbers: + 260 211 271012 / 271486 / 271046 / 271258 |
Escalation 1 Tasila.Phiri@nac2000.com.zm (Customer Services Manager - Cell +260 979440000) RoySitumbeko@nac2000.com.zm (Operations Manager - Cell +260 971254904) | |
Escalation 2 Escalation 1 and email management@nac2000.com.zm Jonathan Lewis email: md@nac2000.com.zm (Managing Director - Cell +260 976296761) | |
Operations / | Emails:operations@nac2000.com.zm; lunoo@nac2000.com.zm; oc@nac2000.com.zm Phone numbers: + 260 211 271012 / 271486 / 271046 / 271258 |
Escalation 1 oc@nac2000.com.zm (Chintu Mudenda - Cell +260 974778500) RoySitumbeko@nac2000.com.zm (Operations Manager - Cell +260 971254904) | |
Escalation 2 Escalation 1 and email management@nac2000.com.zm Jonathan Lewis email: md@nac2000.com.zm (Managing Director - Cell +260 976296761) | |
Accounts | Phone numbers + 260 211 271012 / 271486 / 271046 / 271258 Emails: accounts@nac2000.com.zm |
Escalation 1 charles.mutale@nac2000.com.zm (Finance and Admin Manager - Cell +260 971254903) | |
Escalation 2 Escalation 1 and email management@nac2000.com.zm Jonathan Lewis email: md@nac2000.com.zm (Managing Director - Cell +260 976296761) |
Contact for Zimbabwe
City Office
| City: | Harare |
| Address: | 159 Second street Extension, Belgravia, Harare |
| E-mail: | Reservation: HRECTO@ethiopianairlines.com, CarolineN@ethiopianairlines.com Sales:FungaiL@ethiopianairlines.com Administration Assistant:admhre@ethiopianairlines.com Area Manager:YohannesGa@ethiopianairlines.com |
| phone: | Landline : 263 242 795 215/6 Landline : 263 242 790 705 |
| Working Hours: | Monday to Friday 08:00 O LT – 0430 LT Saturday 08:00 LT – 12:00 LT |
| Airport Office | |
| City: | Harare |
| Phone: | Airport Office: +2634575191 Airport service duty officer Mobile: +263775835828 Station Manager: Yomiyu Daba Email: Yomiyuda@ethiopianairlines.com Mobile: +263 785744050 |
| Working hours: | Monday to Sunday : 08:30AM-04:30PM |
| Airport Email: | HREAPT@ethiopianairlines.com |
| City Office | ||
| City: | Victoria Falls | |
| Address: | Sawanga Mall ,1865 A chinotimba township Shop #3 | |
| Phone: | Reservation: +263 213 284 1111 Traffic &Sales Manager:+263 712 837 246 | |
| E-mail: |
| |
| Working Hours: | Mon-Fri: 08:00AM-04:30PM Saturday: 08:00AM-12:00PM | |
| Airport Office | |
| City: | Victoria Falls |
| Address: | Victoria Falls International Airport, Zimbabwe |
| E-mail: | VFAAPT@ethiopianairlines.com (Group Email Addresses) |
| Phone: | Airport Office:+263712837247 Station Manager:+263712837246 |
| Working Hours: | Monday to Sunday : 08:30AM-04:30PM |
| City office: | Bulawayo |
| Address : | 4 Ipswich Road Fife Street Ext Belmont , Bulawayo Bathroom Boutique |
| Phone : | Reservation : +263 292263082 Traffic &Sales Manager:+263782302720 |
| E-mail : | Reservation : Nkazimulo Gumpo NkazimuloG@ethiopianairlines.com Traffic &Sales Manager: Sanya Dino SanyaD@ethiopianairlines.com |
| Working Hours : | Mon-Fri: 08:00AM-04:30PM Saturday: 08:00AM-12:00PM |
| Airport Office : | Bulawayo |
| Address : | Joshua Mqabuko Nkomo International Airport, Zimbabwe |
| Phone : | Airport Office:+263292296934 Station Manager:+263782302720 |
E-mail: | Gladmore Mubobo GladmoreM@ethiopianairlines.com Group Email Address ALLBUQETAirportStaff@ethiopianairlines.com Station Manager : SanyaD@ethiopianairlines.com |
| Working Hours: | Monday to Sunday : 08:30AM-04:30PM |
