Customs Declaration Notice
 Update on ticket rules to/from Tel Aviv
 Update On The Entry Requirement To Thailand
 Monkey Pox health declaration form
 Guideline for Visa on Arrival at Addis Ababa Ethiopia
 SOTO Update: For ticket issued outside Ethiopia and if there is a change after departure, fare change , tax and penalty can be played in ETB for passengers who has valid Ethiopian residence documents

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Notifications
Soto updatesFor ticket issued outside Ethiopia and if there is a change after departure, fare change , tax and penalty can be played in ETB for passengers who has valid Ethiopian residence documents
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Update on ticket rules to/from Tel Aviv
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Refund Request

Notice:

If you have refund protection and need to cancel your ticket due to unforeseen circumstances, click here to check eligibility and request a refund.

For bookings made on Ethiopian Airlines website and/or Ethiopian mobile App, you can process your refund directly by clicking here.

If there is a schedule change by Ethiopian Airlines, or if your booking was cancelled within 24 hours before departure, please fill out the required form below and click Submit.

Rules and Regulations for Refund

  • Make sure to provide full information while completing the form.
  • If refund is requested on or after the flight date, an additional NO SHOW fee will apply.
  • A no-show for a flight is considered when a Passenger fails to use as booked or cancel the Reservation 24 hours before departure of the Scheduled flight.
  • For ticket issued by travel agency, please contact the respective office where the ticket is issued for refund request.
  • For ticket originally purchased on cash or through bank deposit please contact the nearby Ethiopian Ticket office or your travel agency.
  • In case of service interruptions due to airline's schedule change and cancellations,  complete below refund form for extra services such as; Seat selection, Upgrading, Extra Baggage requests, WIFI services, Lounge access and Priority Boarding.
  • Please be advised that the booking will be cancelled for the entire journey.
  • Please be advised that this request will not be reversed once application is submitted by filling out this form.


 

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